UPDATE: the issue appears to have been fixed with a Windows 10 update to version 20H2. Woohoo!
- BUILD #: 4##### (unknown, can’t get into the game)
- PLATFORM: Steam
- OS: Windows 10
When I try to launch AOE2:DE from Steam, the game crashes to desktop 100% of the time. The game gets past the splash screen and about a second into the intro movie before abruptly returning to the desktop without any notice or error message.
If I try to launch the AoE2DE_s.exe directly, I immediately get an blank error popup, see attached below. The splash screen will appear in the background but will return to the desktop after a couple of seconds, or will rarely make it to the intro movie before crashing a second in similar to launching from Steam. Again, no other notice or error message afterwards.
As far as I am aware, all of the steps in the guide in the support article " After installing an update, the game crashes shortly after launch" have been followed and my machine is up to date. I have done numerous file integrity scans via Steam as well as complete reinstalls of the game.
This all only started happening following the last patch on November 19. I do not have any antivirus running other than Windows’ built-in stuff.
FREQUENCY OF ISSUE
- 100% of the time / can’t play the game
Here’s the steps to reproduce the issue:
- Start the game.
IMAGE & ATTACHMENTS
The blank error popup when launching the game from AoE2DE_s.exe directly: