Game Crashes randomly, Event Log shows the following:

Game Version: Age of Empires II: Definitive Edition (Microsoft Store)

  • Build ((101.101.34223.0 0))


The game is crashing after a random amount of ingame time. (usually after 10-40minutes)
Im playing the game over Microsoft Store, XBOX Live (PC). This seems to happen after the last 2 patches exclusivly.

Quick Sidenote: I even reinstalled a clean windows to test again. Im using AMD’s Radeon Software 2020 Edition on Version 19.12.3

Im running the game on a Ryzen 1600x@4,0GHZ w/ Radeon 380x Sapphire Edition w/ 8GB DDR4 RAM

The following error is produced in the event logs when the game crashes:

Faulting application name: AoE2DE.exe, version:, time stamp: 0x5dfb2f98

Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720

Exception code: 0xc0000409

Fault offset: 0x000000000006db8e

Faulting process id: 0x183c

Faulting application start time: 0x01d5bda0c44d7363

Faulting application path: C:\Program Files\WindowsApps\Microsoft.MSPhoenix_101.101.34223.0_x64__8wekyb3d8bbwe\Game\AoE2DE.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: ca524f86-dbe4-4c97-bc95-bc1a0384032b

Faulting package full name: Microsoft.MSPhoenix_101.101.34223.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: App

EDIT: Link to crashing event as windows event file:

You could try the best practices provided through this link.

Thanks for the tip.

I already googled which windows stuff could be related to ucrtbase.dll but couldnt resolve the issue yet.
The crashes seem pretty random since sometime I’m able to play over 2 hours without crashes.

Stuff I tried so far:

Repaired every single .NET framework
Moved the game to a different harddrive

I’m using the standard Windows Defender without extra anti-virus protection.
The Windows build I’m running on is a clean installed Winver. 1909 up-to-date.

I’m getting the feeling that this error could be related to virtual memory assignement.
Is there a possibility that the game can crash if your SSD/HDD is close to full?

I think my game crashed more often when I had less than 16GB of space left.
If anyone can provide more infos I’ll try to resolve it…

Thanks for adding your piece of information.

Could you show me your page file settings, free disk space, total system disk size and total amount of internal memory?