- GAME BUILD #: 101.101.44725.06116729
- GAME PLATFORM: Steam
OPERATING SYSTEM: Windows 10 - Latest updates completed / Latest Drivers installed
1080TI / Ryzen 2700X - 32GB 2600Hz RAM - NvMe 1TB + SSD 500GB
Crash to desktop - no error
Windows Event Log shows nothing.
FREQUENCY OF ISSUE
- 50% of the time / matches I play (FREQUENTLY) - Possibly more. This issue is also occurring in-game too when I do eventually get into a game - straight crash to desktop - it has become unplayable with this frequency of crashing - started since lords of the west update.
Here’s the steps to reproduce the issue:
- Try to start a game
- If you do get in game, continue playing.
I do not notice any instances in game which guarantee the crash, it is sporadic.
Not to crash to desktop
Windows will not capture a screenshot, so cannot attach a screenshot, It is essentially a frozen loading screen which displays all the player names and civs on the left prior to being in-game .
GAME FILES (SAVE / RECORDING)
It says users are not permitted to upload files - if a support agent emails me I can email back the replay file.
I do not see any issue with my hardware, have no issue with other games, bottlenecking, overheating. I want to add that I did not suffer from the issue prior to the update with lords of the west either.
I have done a general reinstallation of the game, disabled antivirus - checked all drivers - issue still occurs.