Game crashing at start of match

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 100.12.43871.0
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
When starting any kind of match, an error screen appears, and the match is unplayable. I have already tried reinstalling AOEIII and The African Royals with no result.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start a match, for example a Skirmish, or a Historical battle (like “L’era dei principi”)
  2. Trying with the Historical Battle, the battlefield is seen totally empty and the match is automatically won.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
Match should start and be playable.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

  • Not needed, it would be empty.

Hi @AceCard32543944!

Can you try this steps?

If that does not work, please contact with support

https://support.ageofempires.com/hc/en-us/requests/new

Also, try to disable/remove some of your mods, maybe they are not compatible anymore

I’ve followed these steps:

  • Selected “More options” from Windows Applications menu, clicked on “Interrompi”, “Ripristina” and “Reimposta”;
  • Disabled Winter Wonderland mod;
  • Reinstalled The African Royals;
    The application works correctly now.
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