Game crashing when matchmaking and getting ban

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD 101.101.56005.0 7694700
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

Game crash when matchmaking and then i’m getting banned of the queue.
Also it crashed in ranked window without looking for a match and it banned me anyways.

:arrow_forward: FREQUENCY OF ISSUE

One time a day
Less than 25% of the time / matches I play (RARELY)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

I have no list, it happens randomly

:arrow_forward: EXPECTED RESULT

Not crash or not ban at least

Hi @Locu05 !

I recommend you to try some stuff:

  1. In steam, in AOE2 game, Properties → Local Files → Verify Integrity of game files
  2. Reinstall the game
  3. Unable your mods
  4. Uninstall/unable your antivirus
  5. Reinstall your graphic drivers
  6. Update direct X
  7. Delete your user files

For deleting your user files, you should:

  1. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.
  2. Copy your user folder to a safe place, it has lots of numbers.
  3. Delete the original and open the game again. A new user folder will be created.

Then copy back the files from your old user folder. Those files are in the folder C:\Users\YOUR_USER\Games\Age of Empires 2 DE<0>\Savegame, Recorded Games and Save games.

If that does not work, please attach here your save files:

They can be found on “C:\Users\USER\Games\Age of Empires 2 DE\logs” will have date-time format, something like “AoE2DESteam-51577-2021.10.07-10.11.24.mdmp”.

Let me know if it works!