Game crashing

Age of Empires III: DE III - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #: 100.12.47581.0
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
Game crashes when loading a skirmish match. The map loads but gives me a long error message. If I click out of it the game runs for a few seconds and then crashes. I’ve tried it on two different PCs with two different graphics cards, and it happens every time. I’ve tried re-installing, updating drivers and runtime software. AMD RX 5500XT, and Nvidia MX 350 all had the same issue. The game is unplayable.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Load game in skirmish mode. Any civ or map.
  2. Watch map load and then crash with the same error message.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
The map would load and I would be able to play.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

Screenshot 2021-10-28 222710
Screenshot 2021-10-28 222710847×785 104 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

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Hi @GeologistJoe

I recommend you to try some stuff:

  1. In steam, Properties → Local Files → Verify Integrity of game files
  2. Unable your mods ← I think this is the most possible issue
  3. Delete your user files

For deleting your user files, you should:

  1. Go to C:\Users\YOUR_USER\Games\Age of Empires 3 DE
  2. Copy your user folder to a safe place, it has lots of numbers.
  3. Delete the original and open the game again. A new user folder will be created

If this works, then copy back the files from your old user folder.

If that does not work, please contact with support:

https://support.ageofempires.com/hc/en-us/requests/new

Let me know if it works!

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Thanks! Uninstalling the mods worked!

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