Game does not start anymore

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 100.15.30007.0, DataPatchVersion = 27.1.2
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 11 Home 10.0.22631 Build 22631

:arrow_forward: ISSUE EXPERIENCED

Age of Empires III Defintive Edition will not start anymore or really randomly (since two weeks)

:arrow_forward: FREQUENCY OF ISSUE

  • 99% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Start the game
  2. You see the “Update Package Manager”, agree with “Yes”
  3. Then nothing happens
  4. Take a lot into the “Eventlogs” of Windows. You can find an ERROR.

:arrow_forward: EXPECTED RESULT

I expect, that the game should start.

:arrow_forward: IMAGE

Content of Games/AoEIIIDE/Logs/PerformanceMetrics/pc.txt :
CPU Speed: 2918
CPU Cores: 20
SysRAM: 32 GiB
VideoRAM: 8423 MiB
Video Score: 960232
Video Desc: NVIDIA GeForce RTX 3080 Laptop GPU
Build: //stream/Age3/Age3-BuildFarm-Stable - BuildFarm - CL357687

Delete aoe3de.exe and do a steam integrity check

Starte das Spiel Mal direkt von der age3_s.exe und nicht über Steam.
Dann sollte auch ne richtige Fehlermeldung auftauchen

Ich nutze kein Steam. Sondern habe es über den Store installiert.

Probably easiest solution would be to refund and then buy on Steam instead. Too many issues on MS Store.

1 Like

Click restart button on your computer and then try to start the game again after your computer restarted. I usually have to do this to get it going when playing the game from xbox.