Game doesn't update to latest hotfix build 82587, I can't play

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 81058, can’t download the latest hotfix build
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


The game doesn’t update in the microsoft store, when I launch it it says there’s an error and if I hit “retry” it does nothing. Already rebooted the system twice, no luck.
Instead of downloading the latest hotfix build, the window says error 0.0B of 0.0B and no matter how many times I press the download button, it always says error and I can’t play.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch the game
  2. Get the error and don’t play

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Update the game and play.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

I was able to fix it by uninstalling the Microsoft Gaming Services App using the Powershell. Seriously that thing is a complete mess.
I leave it here in case anyone bumps into the same error.
Basically open the powershell with admin rights and paste

Get-AppxPackage gamingservices -allusers | remove-appxpackage -allusers

Probably you’ll need a reboot, then reinstall it and download again the game.
Disgusting thing the Microsoft Store.