Game freeze during gameplay

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 100.12.30181.0
  • GAME PLATFORM: Xbox
  • OPERATING SYSTEM: Windows 11 with a Ryzen 5700X and Radeon 6800XT

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Whenever I play a match, there is a 50% AoE4 will freeze. It is not the OS as the sounds from discord is still working, however it freeze everything. Can`t access ctrl+alt+del or anything.

:arrow_forward: FREQUENCY OF ISSUE

50% of the time, sometime I can finish a game.

:arrow_forward: REPRODUCTION STEPS

Happen randomly in games. I mainly play Rus but this happen with other civ as well.

:arrow_forward: EXPECTED RESULT

Play normally

Will post replay of the game soon.

1 Like

I re-installed my GPU driver.

I re-installed AoE4.

I delete my Documents/My Games/Age Of Empire4 folder

I stop sync Documents with OneDrive.

I am still having an issue. Please send help.

Sorry you are seeing this @XenonYony. Best thing to do here would be to contact support with your DxDiag and warnings.log file. That will help the team investigate why you may be experiencing this. Thanks!

Any solutions on this, i have the same issue