Game freezes after countdown and returns to main menu

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: Version 101.102.5558.0 #71094) 9717890
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
When in team ranked game and timer countdowns to zero, image jumps to loading screen.
Loading screen instantly freezes and is missing all player details.
After 20s, game jumps back to main menu with no way of returning to game.
After 1-2 min, teammates see my player disconnecting from the match

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)

:arrow_forward: ############ STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

There is no way of reproducing this, it happens once between 50 to 100 games.
Was not able to identify any reason to this.
There can be multiple games before and after this issue that work normally.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Hi @Agrakat
Do you have an antivirus software? If so, try adding the folder of the game to the exception list.
Thanks for the report :slight_smile: