These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: the latest one…I can’t get to the game’s homescreen
- GAME PLATFORM: Steam /
- OPERATING SYSTEM: Windows 11
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
I try to start the game and the main game image loads and then freezes. It cannot go any further. I have to shut my computer off by holding power key to get the computer to restart.
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 90% of the time / matches I play (ALWAYS) I could play yesterday, but have not been able since like 5 PM August 21st, 2023.
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Double click on the game icon
What was SUPPOSED to happen if the bug you encountered were not present?
Game would start
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.