Game freezes while loading

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: the latest one…I can’t get to the game’s homescreen
  • GAME PLATFORM: Steam /
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

I try to start the game and the main game image loads and then freezes. It cannot go any further. I have to shut my computer off by holding power key to get the computer to restart.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 90% of the time / matches I play (ALWAYS) I could play yesterday, but have not been able since like 5 PM August 21st, 2023.

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Double click on the game icon

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Game would start

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Hi @badgerfarm
Could you try disabling mods? Try also disabling Nvidia, Steam and Discord overlays.
Thanks for your report.

I have fixed it by running SFC scannow, DISM, chkdsk, downloaded all updates (essential and optional) and also removed and reinstalled the game. It appears to work for now. The problem appeared to be based on windows(?), I’m not sure.

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