Game Freezing and then all buildings and units become Black Boxes

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 114480
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

While playing 1 v 1 ranked, game suddenly froze. Error came → Close Program / Wait for program to respond.

I clicked “wait for program to respond”. After few seconds, game resumed but all buildings and units became black boxes. Will share the screenshot.

This is the fourth time, game froze this week. But last 3 times, even after clicking wait for program to respond, it closed on its own after a while. Then i got prompt which gave two options: “send error report” and “dont send”. I do not have the screenshot for this prompt.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 25% of the time / matches I play (SOMETIMES)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Open the game
  2. Click multiplayer ranked
  3. Play ranked 1v1

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Game would go on normally. I would have won.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

2024-06-21 16_51_04-Age of Empires II_ Definitive Edition
2024-06-21 16_51_04-Age of Empires II_ Definitive Edition1920×1080 316 KB

2024-06-21 16_50_44-Age of Empires II_ Definitive Edition
2024-06-21 16_50_44-Age of Empires II_ Definitive Edition1888×1066 289 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

https://file.io/g8wLv6zmOLV6

2

Hi @MaharajMakhanSingh

Thanks for this report with the game frozen. The team is currently investigating the issue that triggers those crashes.

If this issue is happening too often, I would recommend these 4 steps:

  1. Can you try to verify your files in the Steam Library? Age of Empires II → Right button → Properties → Local files. (If you are using Microsoft Store, you need to reinstall the game).
  2. Can you try to disable your mods? And restart the game after that.
  3. Can you try to close as many programs as possible before starting the game?
  4. Can you update Windows and graphic card drivers?

On the other hand, if you come across the popup asking to send the report or not send it. We will really appreciate if you send it adding the information of what were you doing before the crash happened.