Game is crashing 100% of the time when starting a new game

Game Version:

Latest update, no mod

  • Platform : Steam


Hi there,

I am writing from a kinda bad PC compared to lot of yours :
Time of this report: 1/14/2020, 09:59:29
Machine name: DESKTOP-5CJ2EO0
Operating System: Windows 10 Famille 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Manufacturer: HP
System Model: HP Laptop 17-ak0xx
BIOS: F.04 (type: UEFI)
Processor: AMD A9-9420 RADEON R5, 5 COMPUTE CORES 2C+3G (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 3982MB RAM
Page File: 4878MB used, 5246MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

I have been able to play for two days a lot of single player and multiplayer games, really smooth from 1v1 to 4v4 (weirdly game was crashing when trying to play ranked, even though I had a score of 1000 at the graphic test ?).

Then the next morning impossible to launch any kind of games, always having a log finishing in “Exception type 3765269347 occurred at 00007fff7bd2a839”.

What basically happens is that the screen where I see the other players and myself loads, then the tiny red and yellow bits in the background starts freezing and game crashes to desktop.

I am aware I only meet the minimum required conditions to play this game and not the optimal ones, but as I was able to play about 20 games extremely smoothly in multiplayer with big fights using a lot of ram I think I should still be able to play this game no matter what (at least ranked 1v1 would be enough for me).

This is quite frustrating as 5 days ago I reinstalled windows and finally was able to play again, even did 1 ranked game. Then in the middle of a 4v4 multiplayer game the game crashed after 30 minutes of game (first time I had this bug, and the game crashed for 6/8 players) and after that impossible to play again. I tried reinstalling windows and the game twice, but nothing to do, always the same log error : “Exception type 3765269347 occurred at 00007fff7bd2a839”.

Reproduction Steps

Launch a game (campaign, single player, multiplayer)

Thank you for your help