Game is crashing after Hotfix 27330

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 100.12.27330.0
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
The game is crashing during the loading screen completly, even in offline and online matches.

I tried to redownload and reinstall the game with steam. But the same issue still occurs.

The game is now useless.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start the game with the new hotfix through steam.
  2. A small window in steam appears with following note: “installing game for the first time”
  3. Steam skippes the note and starts the game.
  4. begin a match online or offline.
  5. it will crash during the loading screen on 100%

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

the match should start

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

1 Like

same for me, game crashed after loading a map since this update that never happened before!!!

Remove mods and add them again one at a time.

The crash was because of one of the mods.
By disabling all UI, taunts and campaign mods, it works.

2 Likes

thank you, it works for me