Game unresponsive when opening Options

Age of Empires II: DE II - Report a Bug
#1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.101.56005.0.0
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Whenever I open the Options, either in-game or from the home page, the game freezes. Usually it is a black textured screen like the background has loaded but the options haven’t. Sometimes it all loads but without text. Music usually still plays. Either way the game is unresponsive. I have to use task manager to end game. Affects both my laptop and desktop.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Open main menu in game
  2. Select Options

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Game freezes and becomes unresponsive.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

Options crashing
Options crashing1920×1080 136 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

#2

Hi @Grant262 !

This is not happening in our test, could you try to verify your files in Steam?

AoE2 → Properties → Local files

Let me know if that fixes the problem!

#3

Hello,
The game is via Microsoft Store not Steam,

#4

Ah I see. Can you try to reinstall it then?

#5

I also have the same problem and been searching for ways to fix this bug. Any luck fixing it?

#6

Okay we found a way to reproduce this issue, seems to be related with the hotkeys tab.

Thanks guys, we are now tracking it! <3

1 Like
#7

Thanks for the news! yeah I usually just get a foggy screen even during a game or straight from the main menu when I click the options tab. Even after redownloading and or buying it straight from the Microsoft store it was still bugged. hopefully the team figures it out!

#8

Finally got round to re-installing; made no difference.

#9

Bonjour, j’ai ce bug depuis plus de 6 mois maintenant. Je l’ai toujours cru lié à la taille de notre profil joueur microsoft réseau, généralement dépassée et trop grosse sur le cloud. Un profil qu’on ne peut évidemment pas alléger. Si vous attendez 5 à 10 minutes, les options et les raccourcis clavier s’affichent enfin…

#10

any updates on this?

1 Like
#11

We are still tracking the issue

#12

Hi,

Did you change your xbox gamertag lately by any chance?

I’ve changed my username maybe a year ago or something and the problem persists
whenever I try to open the hotkeys.

The issue is also common when checking the saved games, or looking for servers and initiating hosting a game.

Black screens, endless loading icons and sluggish overlays are common.
Hovering usernames works most of the time, but not always.