Game will not load past title screen (Xbox)

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.102.9814.0
  • GAME PLATFORM: Xbox One X

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
I have not been able to launch the game at all beyond the title screen, the loading dots just spin forever. I’ve tried uninstalling and redownloading the game, on both my internal and external storage.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch the game
  2. Watch the dots spin forever
  3. Quit the game :sob:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

The game would launch

:arrow_forward: IMAGE

I can’t really add an image of this

2

I cant play either loading screen loads the game is not in the store either dont know why it is not showing can anyone point out problem im playing from dubai uae

3

Same problem here. Do you also have the game on Xbox app on PC with customized hotkeys? That might cause the problem as it’s trying to sync the settings.

4

No, I only have it on Game Pass on console. I still play HD edition on PC lol.

5

Do you still have this issue?

6

Yes, I haven’t been able to get the game past the title screen at all yet.

7

Could it be that the storage where you are installing it is faulty? Do you have any kind of problem with other games?

8

same here i cant too