Game won't start after update

:arrow_forward: GAME INFORMATION

  • BUILD #: 42848
  • PLATFORM: Microsoft Store
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

After the last update the game won’t start.
No mod
No enhanced graphic
Graphic driver up to date
No anti virus (only windows defender)
I reseted game service
I repaired, i re-installed the game
Just before the re-installation, i wasn’t able to start the game. I always redirected to windows store…
I manually updated Microsoft Visual C++ Redistributables

log “Exception type 0xc0000005 occurred at 00007ffe79f78565”

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. start microsoft store or xbox application
  2. click to start the game
  3. start the game as admin in windows menu didn’t fix

:arrow_forward: IMAGE & ATTACHMENTS

  • Startup is being logged
    Age of Empires II DE start at 2020-11-20T12:50:44.828Z
    DirectX Setup is being logged
    Processor architecture: x64 (AMD or Intel) type 86/x64
    Processor level 6, revision 15363
    Number of processors = 8
    Multi core processor #0, efficiency class 0, 1 groups
    Processor group 0, affinity 0x3
    L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
    L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
    L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x3, group=0
    L3 unified cache: line size=64 bytes, size=8388608 bytes, affinity=0xff, group=0
    Multi core processor #1, efficiency class 0, 1 groups
    Processor group 0, affinity 0xc
    L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
    L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
    L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc, group=0
    Multi core processor #2, efficiency class 0, 1 groups
    Processor group 0, affinity 0x30
    L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
    L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
    L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x30, group=0
    Multi core processor #3, efficiency class 0, 1 groups
    Processor group 0, affinity 0xc0
    L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
    L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
    L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc0, group=0
    NUMA Node #0
    Group max: 1, active groups: 1
    Group #0, 8/8 active processors, affinity mask:0xff
    Total physical memory is 16.000 GB
    Maximum system memory: 15.946 GB currently available:9.792 GB
    Page file size: 31.946 GB currently available:20.910 GB
    Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
    Primary display resolution is 2560x1440, desktop size is 2580x1460
    Graphics Adapter Name: Radeon RX Vega
    Adapter LUID: 00000000:0000b3db
    Vendor: 4098 device ID:26751 subsys ID:587732056 rev:193
    Dedicated VRAM: 8119.94 MB
    Dedicated system RAM: 0.00 MB
    Shared RAM: 8164.96 MB
    Battery saver is OFF
    Benchmark quad write: 1.002567 milliseconds == 23938.56 MB/s
    Benchmark fast write: 1.014500 milliseconds == 23656.97 MB/s
    Benchmark slow write: 1.026467 milliseconds == 23381.18 MB/s
    CPU rating: 27657.0, GPU rating: 8119.9
    Active Launch Options: none
    Setting version info: app = 42848 data = 0 mod = 0 version = 56950784
    Available resolutions:2560x1440, 1920x1200, 1920x1080, 1680x1050, 1600x1200, 1600x900, 1440x900, 1280x1024, 1280x960, 1280x800, 1280x720, 1152x872, 1152x864, 1024x768
    resolution: 2560 x 1440
    downscale percentage = 100
    high-resolution assets = YES
    antialiasing = YES
    fog = YES, animatedFogBorder = YES
    edge-blur = YES
    bloom = YES
    vsync = NO
    Launching intro video AOEIIDE_TITLEVIDEO
    Exception type 0xc0000005 occurred at 00007ffe79f78565

i installed the graphic patch -> same problem
I uninstalledd the graphic patch -> same problem. I can’t play AoE2

Same problem for me, tried to reinstall age and steam and still don’t start

got the same from yesterday day before was fine

Personally, i tried everythings that is explain in this post but nothing change. The game still crashes when trying to launch it. the picture with 3 heads appear then the game crash.
I bough the game 16 november and it worked fine. The patch is out the 19 nov and the game refuse to start. Nothing change on my PC between the 16 and 19 november. it’s insane

I used the event log. Here is what I found related to AoE :

Application-specific permission settings do not grant Local Activation permission for the COM server application with the CLSID
{37399C92-DC3F-4B55-AE5B-811EE82398AD}
and APPID
{37399C92-DC3F-4B55-AE5B-811EE82398AD}
to user’s “XXX”-PC \ “XXX” SID (S-1-5-21-2670123024-773518180-81005383-1000) from LocalHost address (with LRPC) running in SID Microsoft.GamingApp_2010.1001.15.0_x64__8wekyb3d8bbwe application container (S-1-15-2-1723189366-2159580849-2248400763-1481059666-1951766778-2756563051-3565589001). This security clearance can be changed using the Component Services administration tool.

I tried this solution (How to Fix The Application-Specific Permission Settings) but it don’t resolve the problem

someone can confirm that the name of the game folder has been change after patch?

previously : Microsoft.MSPhoenix_8wekyb3d8bbwe

to : Microsoft.MSPhoenix_101.101.42848.0_x64__8wekyb3d8bbwe

Still same problem. The day after update I was able to play the game but for past several days now I have not been able to open the game. This tends to happen way too often with those game updates.

Yes, it’s a shame that this type of bug come back regularly with updates.

On my side, I made a little progress. I changed the language of windows (english instead of french). it’s a known trick. I can now see the start of the intro video. The game crashes just after the appearance of xbox logo. It’s very frustrating. I spent so much time looking for a solution.
(With the french language the game crashed before the launch of the video).

my new log :
2020.11.24-20.16.16.txt (5.2 KB)
“…
Running Game
Total Texture Load Time: 0 ms
Exception type 0xc0000005 occurred at 00007ffd300f8565”

The even make another update but still nothing

try reinstall game, if that doesn’t work, test it on a vmware fresh window see if that solves it.

Here, game doesn’t start after hotfix 43210. Splash screen appears and then empty error box:
---------------------------
Age of Empires II: Definitive Edition
---------------------------

---------------------------
OK   
---------------------------

Just reinstalled the game. Nothing. Still not working. Maybe developers should focus less on streamers and more on the game!