Games crashes since the January 21 update (+ hotfix 23 january)

Game Version:

  • Build: 101.101.34793.0.0
  • Platform: Microsoft Store


Game crash in game : the same problem in the link below

If I execute the (alt+enter) command, the screen goes black and the game crashes immediately.

Reproduction Steps:

  1. Launch the game / multiplayer / select game
  2. Ready and go

For information: I could play without any problem before the January 21 update. my graphics card operated between 40 and 85 ° C.

After the last update I am around 85 ° C for in the game search menu and 94 ° C and + in game

I also format my computer and reinstall everything. No result

Motherboard: ASRock X79 xtreme3
OS: Windows 10 Pro 1909 (version 18363.592)
Process: Intel Core i7-3820 CPU 3.60GHz
Memory: 32Go
Graphic card: Nvidia GTX660 ( I tried 5 different pilots but no result)
Broadcom NetLink ™ Gigabit Ethernet / Version:
Antivirus: Kaspersky Internet Security

ISP: Orange

DxDiag (more information :attached file)


Windows Error Reporting:
+++ WER0 +++:
Détecteur d’erreurs 2162701443611581212, type 5
Nom d’événement : MoAppCrash
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : Microsoft.MSPhoenix_101.101.34793.0_x64__8wekyb3d8bbwe
P2 : praid:App
P3 :
P4 : 5e28d3bb
P5 : d3d11.dll
P6 : 10.0.18362.387
P7 : 7e72d1cb
P8 : c000041d
P9 : 000000000011e5e0
P10 :

DxDiag.txt (87.3 KB)

WER int. metadata.txt

(WER.tmp.WERInternalMetadata.txt (3.7 KB) attached file)


2020.01.27-12.53.06.txt (5.2 KB) \Games\Age of Empires 2 DE\logs\2020.01.27-1253.08


Main.txt (2.4 KB)

Good Luck :stuck_out_tongue:


I don’t like the bug but do like the completeness of your bug report. There’s still enough work to do.

I noticed that your Corsair Link software is not up to date. Not sure if it’s related though.

Thanks but it’s ok !

I’ve read on Corsair’s forum that something is wrong with the auto update functionality. The latest package I could download manually is Corsair-LINK-Installer-v4.9.9.3 which seems newer.

1 Like

Thank you. I didn’t know that. upgrade is ok !