Help！After the network connection was interrupted, I could no longer get the reward for completing the task

Age of Empires IV Ask for Help
1

Why did I complete the mission challenge of the rise of Moscow, but didn’t get the corresponding custom badge reward? Is it not recorded by the system just because my network connection is interrupted at the end?

I completed the last challenge of this task again —— the battle of Kazan, and have unlocked all the videos, but the avatar of Dmitri dunskoy （Дмитрий Иванович Донской）, which should be used as a reward in the final custom avatar, has not been unlocked

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3

While network issues can cause this, so can using a saved game. All missions must be done absent save file use and with a stable connection.

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Thank you （ Why do I have to write so many words to comment ? ）