Help, game immediately crashes on starting skirmish/historical battle, cannot play the new dlc

Age of Empires III: DE III - Report a Bug
1

:arrow_forward: GAME INFORMATION

Age of empires 3 DE new patch africa dlc.

  • GAME BUILD #: 7109943
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

I have the new africa dlc installed, as soon as i start a skirmish/historical battle the loading bar completes and the game crashes immediately, cannot play the new dlc at all. I have verified integrity of files on steam and it still happens.

:arrow_forward: FREQUENCY OF ISSUE

100% of the time, unplayable.

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. start the game
  2. start a skirmish or historical battle
    3.wait for loading bar to complete, then game instantly crashes.

:arrow_forward: EXPECTED RESULT

be able to play the game