Home City In-game Screen Causing Freezing/Crashing

Age of Empires III: DE III - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 27812
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
after playing one or multiple matches, opening the home city deck screen in-game triggers severe lag and consistent freezing/crashing in multiplayer. this lag persists until game restart. I’ve actually noticed this a long time ago and believed it was already reported, but its happened enough recently that it makes it hard to continue playing.

some other UI element also triggers lag/crashing, but I haven’t consistently triggered it yet to know what it is.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)
    doesn’t happen every match and is seemingly random, but it eventually will happen in a long enough playthrough. can be the first few games, but unlikely.

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. play several games in a row
  2. use home city several times
  3. at a random point, opening the home city will cause screen to freeze for a second, then lagging/crashing will continue until game is restarted.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I can play for hours without lag/crashing. in-fact its what I did in vanilla, just to ensure I’m not looking at it through rose tinted nostalgia.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
hard to show lag/desktop crashes in a screenshot.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.
game
*
same as above, ill have to get a desktop recorder to show me crashing.

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Hi @newaoeiiiai,

Thanks for your report! Similar issues have been reported previously though I would like to ask some further questions so we can track this one down specifically.

  1. Which types of game are you playing (Rules, Treaty/non-Treaty, Number of Players and Ranked/Unranked?).

  2. Are you able to obtain a crash dump and send it through to me? If your computer is not setup for collecting crash dumps there is a guide here.

  3. Are your Home Cities of a high level and have many customisations, such as more citizens walking around or other cosmetics?

If you wish to send any of this information privately please send through a direct message.
Thanks you!

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  1. mostly happens in unranked supremacy lobby matches, though it has happened in comp stomps vs ai as well. maps don’t seem to matter at all. happens with 2 or more players. I’m not sure if it has happened offline.

  2. I don’t have it set up, ill look into that.

  3. I don’t believe it has anything to do with customization, most of the freezes/crashes happened regardless of home city level or customization. I’ve only recently started using the feature on a select few civs, and the most recent event happened with a home city I did not customize (Portuguese or france).

1 Like
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Thanks for answering those questions @newaoeiiiai. I have some more to follow-up:

  1. In each match that froze/crashed were there always AI present?
  2. Is this issue still occurring for you frequently?

Thank you! :slight_smile:

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  1. matches can freeze with no ai players.
  2. it doesn’t happen every playthrough. id say once every 3 days on average, though rarely can happen twice a day.