Home City In-game Screen Causing Freezing/Crashing

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 27812
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

after playing one or multiple matches, opening the home city deck screen in-game triggers severe lag and consistent freezing/crashing in multiplayer. this lag persists until game restart. I’ve actually noticed this a long time ago and believed it was already reported, but its happened enough recently that it makes it hard to continue playing.

some other UI element also triggers lag/crashing, but I haven’t consistently triggered it yet to know what it is.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • Less than 25% of the time / matches I play (RARELY)
    doesn’t happen every match and is seemingly random, but it eventually will happen in a long enough playthrough. can be the first few games, but unlikely.

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. play several games in a row
  2. use home city several times
  3. at a random point, opening the home city will cause screen to freeze for a second, then lagging/crashing will continue until game is restarted.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I can play for hours without lag/crashing. in-fact its what I did in vanilla, just to ensure I’m not looking at it through rose tinted nostalgia.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
hard to show lag/desktop crashes in a screenshot.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.
same as above, ill have to get a desktop recorder to show me crashing.

Hi @newaoeiiiai,

Thanks for your report! Similar issues have been reported previously though I would like to ask some further questions so we can track this one down specifically.

  1. Which types of game are you playing (Rules, Treaty/non-Treaty, Number of Players and Ranked/Unranked?).

  2. Are you able to obtain a crash dump and send it through to me? If your computer is not setup for collecting crash dumps there is a guide here.

  3. Are your Home Cities of a high level and have many customisations, such as more citizens walking around or other cosmetics?

If you wish to send any of this information privately please send through a direct message.
Thanks you!

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  1. mostly happens in unranked supremacy lobby matches, though it has happened in comp stomps vs ai as well. maps don’t seem to matter at all. happens with 2 or more players. I’m not sure if it has happened offline.

  2. I don’t have it set up, ill look into that.

  3. I don’t believe it has anything to do with customization, most of the freezes/crashes happened regardless of home city level or customization. I’ve only recently started using the feature on a select few civs, and the most recent event happened with a home city I did not customize (Portuguese or france).

1 Like

Thanks for answering those questions @newaoeiiiai. I have some more to follow-up:

  1. In each match that froze/crashed were there always AI present?
  2. Is this issue still occurring for you frequently?

Thank you! :slight_smile:

  1. matches can freeze with no ai players.
  2. it doesn’t happen every playthrough. id say once every 3 days on average, though rarely can happen twice a day.