Hotkey, matchmaking and ingame settings won't save

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 85614
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

I have one hotkey profile with a custom name, but every time I reopen game it will create a default hotkey profile and switch to that. Also my matchmaking changes are reset every time. I have to choose maps again. Also ingame scoreboard and game timer will be closed every time and I have to open after game started. So generally my settings are not saved. There is no issue with mods.

I deleted my Games folder after suggested here to fix some other issues

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. open the game
  2. choose a different hotkey profile other from the default one.
  3. choose maps and game mode(1v1) and play a ranked match
  4. open scoreboard and game timer
  5. restart the game

:arrow_forward: EXPECTED RESULT

my settings should be saved

I recommend you to try some stuff:

  1. Deleting your user files. For deleting your user files, you should:

a. Make sure that your Steam Cloud is disabled in Steam, AoE2 game, Properties, General.

b. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.

c. Copy your user folder to a safe place, it has lots of numbers.

d. Delete the original folder

e. Verify your files in Steam, AoE2 game, Properties, Local Files.

f. Open the game again. A new user folder will be created.

If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR_USER\Games\Age of Empires 2 DE<0>\Savegame, Recorded Games and Save games.

This is not a solution, this happed after I followed your advice and deleted user files.
Now I installed the game in another computer and only name of hotkey profile has come. All the hotkeys are set to default. Why didn’t you find a solution for hotkeys after 3 patches?