How do I contact the developers for help?

I have been trying to get my account to work for a while now even with the tools from the management page with resetting my password and even calling Microsoft for help and emailing the address that is given. No one has been able to help or answer my question. I just want to play with my friends and all I need is a account for age of empires 3. I have the game and the cd key and product code and account name but the password never wants to work please help. Please take a look at this old forum support article in regards to ESO account creation (or recorvery), it might be able to help. Be aware that the forum post is from the old forums and cannot be replied to.