# HOW TO AVOID YOUR GAME FROM CRASHING **URL:** \ **Category:** III - Report a Bug\ **Created:** [November 16, 2020, 9:24am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389 "2020-11-16T09:24:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Krasitto5951](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/krasitto5951/32/58855_2.png) [@Krasitto5951](https://forums.ageofempires.com/u/Krasitto5951)\ **Post date:** [November 16, 2020, 9:24am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/1 "2020-11-16T09:24:56Z")
you are playing for an hour and suddenly ur game crashes ? you wonder why ? well avoid destroying enemy’s houses and u will be fine 😃 ![dunknown](https://cdn.ageofempires.com/aoe-forums/original/3X/5/3/530a1a492774237e89005df5bf4e92e3f1d12365.jpeg) ![unknown](https://cdn.ageofempires.com/aoe-forums/original/3X/3/d/3dc5c50f9472f0792f10b1bc13920ae4cdf137f5.jpeg) ---
**Author:** ![Krasitto5951](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/krasitto5951/32/58855_2.png) [@Krasitto5951](https://forums.ageofempires.com/u/Krasitto5951)\ **Post date:** [November 16, 2020, 9:27am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/2 "2020-11-16T09:27:06Z")
EVERY ■■■■ SINGLE TIME THE GAME CRASHES WHEN U ARE TAKING ENEMY’S HOUSES THERE WAS A GUY IN THE BETA WHO PROVIDED AN VIDEO TESTING WITH A FRIEND SHOWING HOW THE GAME CRASHES WHEN ONE OF THEM IS DESTROYING HOUSES STILL NO FIX FROM THE DEVS PIN THIS ■■■■ POST SO THEY CAN FINALLY FIX THIS ■■■■ ---
**Author:** ![Krasitto5951](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/krasitto5951/32/58855_2.png) [@Krasitto5951](https://forums.ageofempires.com/u/Krasitto5951)\ **Post date:** [November 16, 2020, 9:30am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/3 "2020-11-16T09:30:22Z")
![123Untitled](https://cdn.ageofempires.com/aoe-forums/original/3X/2/e/2e4d35d4e90e8dc4a8dfd522f1f9c2ff3ae145e1.jpeg) ![aunknown](https://cdn.ageofempires.com/aoe-forums/original/3X/4/d/4d9f693a68bd89cc579b9ff481facff7387d7681.jpeg) ![dunknown (2)](https://cdn.ageofempires.com/aoe-forums/original/3X/6/3/630e31c883a776cf846f1f34fdf85e38323875f6.jpeg) ![Untitled](https://cdn.ageofempires.com/aoe-forums/original/3X/5/8/582f9016af00c8785b1dcfbe1c34c6b8f20e036b.jpeg) all pictures showing how im in enemy’s base (u can see on the minimap at some of them) destroying his buildings (houses) ---
**Author:** ![Khalmos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/khalmos/32/107991_2.png) [@Khalmos](https://forums.ageofempires.com/u/Khalmos)\ **Post date:** [November 16, 2020, 9:33am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/4 "2020-11-16T09:33:18Z")
Really ? It’s that…simple ? I’ll try with my fellows but since it’s not a systematic crash… I guess it’s a clue for dev teams, good job. ---
**Author:** ![Krasitto5951](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/krasitto5951/32/58855_2.png) [@Krasitto5951](https://forums.ageofempires.com/u/Krasitto5951)\ **Post date:** [November 16, 2020, 11:00am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/5 "2020-11-16T11:00:05Z")
![zunknown](https://cdn.ageofempires.com/aoe-forums/original/3X/a/4/a4b945cfeabf0e9f332c376f6c36e4e776d90cc7.jpeg) keep posting screenshots from ur game crashes here guys lets show the devs that the destruction of the buildings is causing the crashes (its not like i didnt report it before many times but it seems there is no respond so far) ---
**Author:** ![JJGyzmo](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/jjgyzmo/32/29244_2.png) [@JJGyzmo](https://forums.ageofempires.com/u/JJGyzmo)\ **Post date:** [November 16, 2020, 11:57am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/6 "2020-11-16T11:57:37Z")
That’s a good find, good job!! It certainly seems way too consistent for it to be a coincidence which should make it easier for the devs to find a fix - hopefully soon. ---
**Author:** ![Khalmos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/khalmos/32/107991_2.png) [@Khalmos](https://forums.ageofempires.com/u/Khalmos)\ **Post date:** [November 16, 2020, 4:05pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/7 "2020-11-16T16:05:36Z")
Is only “house” are in fault ? (I mean the standard european one) Or also Chinese, sweden, japanese, british and haudenosaunee equivalent are included ? I’ll keep that in mind while testing. ---
**Author:** ![Amsterda9916](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/amsterda9916/32/61182_2.png) [@Amsterda9916](https://forums.ageofempires.com/u/Amsterda9916)\ **Post date:** [November 16, 2020, 4:47pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/8 "2020-11-16T16:47:29Z")
Think it’s more about the animation for destroyed buildings when any building is destroyed. There should be a toggle to turn it off. ---
**Author:** ![DT3A85](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/dt3a85/32/122372_2.png) [@DT3A85](https://forums.ageofempires.com/u/DT3A85)\ **Post date:** [November 16, 2020, 5:06pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/9 "2020-11-16T17:06:51Z")
- **BUILD #:** 100.12.6159.0 - **PLATAFORMA:** Steam - **SO:** Windows 10 yes have a bug on destroing buildings. ![issue](https://cdn.ageofempires.com/aoe-forums/original/3X/f/c/fc248e2d1f592dd3a265af1c47b82a02d2cbc2e5.jpeg) ![ISSUE.PNG](https://cdn.ageofempires.com/aoe-forums/original/3X/8/d/8dca6c9957152b973b10e337998e56a2329e2f65.jpeg) ---
**Author:** ![Jusa9111](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/jusa9111/32/34927_2.png) [@Jusa9111](https://forums.ageofempires.com/u/Jusa9111)\ **Post date:** [November 17, 2020, 3:56pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/10 "2020-11-17T15:56:23Z")
[https://i.redd.it/qejdc8l6btz51.png(image larger than 3072KB)](https://i.redd.it/qejdc8l6btz51.png) Edit: as you can see, on the left, I just destroyed an enemy house. ---
**Author:** ![Jusa9111](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/jusa9111/32/34927_2.png) [@Jusa9111](https://forums.ageofempires.com/u/Jusa9111)\ **Post date:** [November 17, 2020, 4:01pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/11 "2020-11-17T16:01:55Z")
I’ve had this problem on most of my games that last 20+ minutes ever since launch. Could we get an update from the devs on if this issue has been located and is going to be fixed? I’ve clearly won about 15 ranked games that have ended like this. And since they just crash the wins do not count towards my rank at all. ---
**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\ **Post date:** [November 17, 2020, 6:01pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/12 "2020-11-17T18:01:48Z")
![unknown](https://cdn.ageofempires.com/aoe-forums/original/3X/3/4/348488cc157fbd9391024655df7109a9af3a0523.jpeg) ![unknown2](https://cdn.ageofempires.com/aoe-forums/original/3X/7/b/7b57a755513aa4dbc9027d86b2223e87510baa92.jpeg) ---
**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\ **Post date:** [November 17, 2020, 6:09pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/13 "2020-11-17T18:09:19Z")
i posted that they should develop a tool, to collect log files automatically if the game crashes. So we just have to click on “YES HELP TO FIX THIS PROBLEM” button to send log files, game record, and everything needed. ---
**Author:** ![batrixoxox](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/batrixoxox/32/34655_2.png) [@batrixoxox](https://forums.ageofempires.com/u/batrixoxox)\ **Post date:** [November 17, 2020, 10:37pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/14 "2020-11-17T22:37:40Z")
Got the same issue at least 5 times during long games (25/30+). This needs to be fixed ---
**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\ **Post date:** [November 18, 2020, 1:21am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/15 "2020-11-18T01:21:29Z")
![Captura de pantalla (34)](https://cdn.ageofempires.com/aoe-forums/original/3X/2/8/28b8b2ba10de03f0e858d01f318701967807fc0b.jpeg) ---
**Author:** ![SpacePotatoBear](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/spacepotatobear/32/32378_2.png) [@SpacePotatoBear](https://forums.ageofempires.com/u/SpacePotatoBear)\ **Post date:** [November 18, 2020, 5:21pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/16 "2020-11-18T17:21:21Z")
Task manage right click AoE3 DE -\> “Create a dump file”. This captures the game process and lets them see where the crash happened. Further they mention where to find the log files they need. ---
**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\ **Post date:** [November 18, 2020, 6:01pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/17 "2020-11-18T18:01:17Z")
they need a tool to do all this automatically, people wont cooperate doing it manually ---
**Author:** ![GMEvangelos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/gmevangelos/32/28747_2.png) [@GMEvangelos](https://forums.ageofempires.com/u/GMEvangelos)\ **Post date:** [November 18, 2020, 11:18pm UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/18 "2020-11-18T23:18:43Z")
Hello everyone! I’m sorry to hear you’ve been having issues running the game. First and foremost, please make sure you work through these steps to see if any of them improve your experience: > **[The game crashes shortly after it launches or when trying to start a game](https://support.ageofempires.com/hc/en-us/articles/360048536912-The-game-crashes-shortly-after-it-launches-or-when-trying-to-start-a-game)** > > There are several potential workarounds to this issue. Please work through the following steps to see if they fix the problem: 🛠 Ensure that your computer meets the minimum requirements to play the... If none of them work for you, I need you to reach out to our support team with a replay of the game where you had the problem, as well as any crash logs generated when you crashed: > **[Submit a request – Age of Empires Support](https://support.ageofempires.com/hc/en-us/requests/new)** Crash logs should be found here: - C:\Users\ [[YOUR WINDOWS USERNAME]] \Games\Age of Empires 3 DE\logs - Age3Log.txt Or you can create a dump file as @SpacePotatoBear mentioned above. I hope that helps, and hope we hear from you if it does not! ---
**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\ **Post date:** [November 19, 2020, 1:17am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/19 "2020-11-19T01:17:37Z")
why dont a tool to send this by just pressing a “YES SEND IT” button? many of my partners dont want to share log files, they just start another match i often play 4vs4 with people on discord, and the game crash very often for everyone except one or two can keep playing that 4vs4 match ---
**Author:** ![AquilesHeroe](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/aquilesheroe/32/207643_2.png) [@AquilesHeroe](https://forums.ageofempires.com/u/AquilesHeroe)\ **Post date:** [November 19, 2020, 1:23am UTC](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389/21 "2020-11-19T01:23:26Z")
where? i dont know what you mean with “aoe3 DE” is this option? ![image](https://cdn.ageofempires.com/aoe-forums/original/3X/3/0/301dc1458ab2d9c3f267f4a15c34fac72a05d4ba.png) [Next page](https://forums.ageofempires.com/t/how-to-avoid-your-game-from-crashing/108389.md?page=2)