“A running process may be interfering with the correct operation of AoE2 DE. This may be caused by anti-virus software, malware, game overlays, or other active processes on your PC. Please go to https://www.ageofempires/support for more information.”
GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: ######
- GAME PLATFORM: Steam / Microsoft Store
- OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 7 / Mac / Linux
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- Less than 25% of the time / matches I play (RARELY)
- 25% of the time / matches I play (SOMETIMES)
- 50% of the time / matches I play (FREQUENTLY)
- 100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.