I bought the game from Microsoft but was not given a download

I play actively Steam but wanted a version off Steam to play while at work. The firewall blocks Steam.
I purchased the game through Microsoft with the option to use PayPal. I received confirmations from Paypal and Ms but was not given the digital download. Anyone help me? Customer service is not easily accessible.

Hi @BiaxialTax58879, Are you signed into the Microsoft Store app using the same Microsoft Account you used to purchase the game?

Yes, I appear to be signed in. Here is an image while I am at the MS store page. You can see my name signed in as John. AOE DE #2 Capture