Login Issue for New Accounts

#1

Sorry, couldn’t find a specific subforum for this.

When you register and link your Microsoft account for the first time, it asks you to login with the account. This works fine. But then it still asks you to choose an email. I chose the same email that is used for my MS account, and this then pulled everything through correctly, but I can see this being confusing for other new users.

Something to flag, even if it’s something as simple as pulling the authenticated email into that confirm email address for new account form.

Back to lurking for me :slight_smile:

#2

@DodoNotDoDo @TweakyOx8200044

#3

Thanks for the suggestion. A number of users use a different email account for their MSA login vs the one they use for regular email communication so we provide the option to specify a preferred email. We can look at the option to pre-populate the email based on your msa email though to at least save time for those that do use it.

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split this topic #4

4 posts were split to a new topic: ESO Account Forgot Email Address