Matches don't start for me

:arrow_forward: GAME INFORMATION

  • BUILD #: 9476
  • PLATFORM: Microsoft Store
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

The room I was in was about to start (was in a countdown) when I switched to lobby to browse. My whole game froze because of it. I had to kill it on task manager. Now, everytime I join a room or host a room, that room cannot start the match. If I leave, they can start normally. I can’t play the game anymore.

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

  1. Join a room
  2. Switch to lobby during the countdown

If the game freezes and don’t respond, maybe the issue (of not being able to play anymore) can be reproduced.

Issue was fixed after deleting files in C:Users/Games/Age of Empires 3 DE.

It could have been a coincidence though.
Seems to me that it was a server side issue.