Multiplayer does not work: AccountLoginEvent

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: Latest
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED

I installed the game in a different computer, when y reach to the initial page i try to play multiplayer but can’t. It says “Sorry, failed to connect to multiplayer servies. Server certificaate ############### failed. Source: AccountLoginEvent”. I saw a similar thread but i did not find any clear solution there. I shouldn’t need to do anything but play after purchasing the product. Why I am the only one dealing with this problem in May 2024??

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

I can play multiplayer

:arrow_forward: IMAGE

:arrow_forward: GAME FILES (SAVE / RECORDING)

3

Hi ###########
Did you try verifying integrity of game files? Do you have a third party antivirus installed?

5

It started working! I donno what i did. but thanks!!

6

maybe it was some mod because i removed all the mods

1 Like
7

Glad is working now :slight_smile: