# Multiplayer - ID X-Box disconnection

**URL:** <https://forums.ageofempires.com/t/multiplayer-id-x-box-disconnection/80977>\
**Category:** II - Report a Bug\
**Created:** [May 1, 2020, 3:40pm UTC](https://forums.ageofempires.com/t/multiplayer-id-x-box-disconnection/80977 "2020-05-01T15:40:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![IlMessia3589](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ilmessia3589/32/29244_2.png) [@IlMessia3589](https://forums.ageofempires.com/u/IlMessia3589)\
**Post date:** [May 1, 2020, 3:40pm UTC](https://forums.ageofempires.com/t/multiplayer-id-x-box-disconnection/80977/1 "2020-05-01T15:40:59Z")

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### Game Version:

- **Build:** Last update
- **Platform:** Microsoft Store
- **Operating System:** Windows 10
- **Gamertag:** IlMessia

### Issue:

Almost 50% of the matches in multiplayer I’m experiencing this frustrating problem: suddenly after a random time (could be either 5 minutes or a hour or so), apparently randomly I get disconnected. The games kicks me to the main menu showing the following message:

 ![IMG_3978](https://cdn.ageofempires.com/aoe-forums/original/3X/a/8/a822f7d7d674e3bafbaf930be5040da4492dccfd.jpeg)

I noticed that my wi-fi connection changes to the icon below: (photo1)

It says “no internet available”.

Actually within the game I have no more connection to my X-Box live ID.  
Nothing affects the wi-fi itself, since I can in the meanwhile use it on my mobile or other devices so the problem must be related just to the computer under this circumstances.

As soon as I return to windows and open a web browser just to check the connection, it works fine as usual. In a second the Wi-Fi icon is back and I am able to reconnect to my X-Box live ID and play again

Unfortunately at that point any multiplayer game is gone  
The only safe way I have is to play vs friends and keep saving so then I can reload.  
It prevents me from playing multiplayer games with the communitiy though.

Any help/idea/suggetions?

Thanks in advance

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<div class="post-metadata">

**Author:** ![IlMessia3589](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ilmessia3589/32/29244_2.png) [@IlMessia3589](https://forums.ageofempires.com/u/IlMessia3589)\
**Post date:** [May 1, 2020, 3:42pm UTC](https://forums.ageofempires.com/t/multiplayer-id-x-box-disconnection/80977/2 "2020-05-01T15:42:00Z")

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![IMG_3979](https://cdn.ageofempires.com/aoe-forums/original/3X/5/e/5e38a0c6b0bf0e0ce14c5fc255e7dc8259efb4d4.jpeg)

This is the icon my wi fi switches into