Multiplayer lobby game crash in random moment

Hello,
when I play Multiplayer Lobby with my friend, the game crashes or more likely turns off (no error message, sound, anything, just desktop appear) at random.
The same thing happens to me in Age of Empires 4. I thought it is because it is new, but same thing in AoE2.

In AoE2 I played a campaign yesterday and everything was ok.

I tried to unplug other monitors, change from fullscreen to desktop fullscreen, turn on Vsync, turn off 3D water etc. Nothing makes difference.

Updated Nvidia drivers, restart PC, check AoE files…

I checked logs, but not much there. After last crash no log was created. But there is log maybe from previous game(not sure) where is this:

[rlink - error] 2021/10/29 23:20:30.791 (UTC) Achivement not modified

Loading player profile
Setting up hotkeys
[rlink - error] 2021/10/29 23:20:31.404 (UTC) Achivement not modified

[rlink - error] 2021/10/29 23:20:31.415 (UTC) Achivement not modified

[rlink - error] 2021/10/29 23:20:31.426 (UTC) Achivement not modified

[rlink - error] 2021/10/29 23:20:38.331 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:20:43.571 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:20:53.247 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:21:03.251 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:21:13.231 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:21:49.105 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:21:58.241 (UTC) Unknown presenceID entered

[rlink - error] 2021/10/29 23:22:51.891 (UTC) Unknown presenceID entered

Flushing pending telemetry events
Terminating Game normally - result code 0
Terminating UI Widget Manager
Terminating Network speed Data
Terminating Random Manager
Terminating Sync Logger
Terminating Screen Stack
Terminating Panel System
Terminating Update Manager
Terminating Player Profile Manager
Terminating Game Mode
Terminating Difficulty
Terminating FPS Control
Terminating Game Version Manager
Terminating Terrain
Terminating Font Manager
Terminating Localization Manager
Terminating Additional Options
Terminating UI System
Terminating Time System
Terminating Loggg System
Terminating Mod Manager
Terminating Tool Manager
Terminating XBL System
Terminating DLC Manager
Terminating File System
Terminating Error Handler
Terminating Scenario File Type
Terminating Random Map Group Manager
Terminating Random Map File Type
Terminating MP Savegame File Type
Terminating SP Savegame File Type
Terminating Campaign File Type
Terminating Civilization
Terminating Wwise Manager
Terminating Speech Synthesis
Terminating Achievement Manager
Terminating Command Line
Terminating Reflect
Terminating Registry Options
[rlink - error] 2021/10/29 23:22:55.442 (UTC) WorldwideItemService failed to load offline profile info because signedInventory profileID is invalid or defaultProfileInfo is invalid

[rlink - error] 2021/10/29 23:22:55.442 (UTC) WorldwideAccountService failed to load offline profile info after logging out

[rlink - error] 2021/10/29 23:22:58.938 (UTC) NetworkManagerInternal waited 5002 ms for async jobs to complete without success

[rlink - error] 2021/10/29 23:22:58.944 (UTC) CallContext::SetComplete - ExtendedError -9 for LogoutAsync. Exception ID .

[rlink - error] 2021/10/29 23:22:58.944 (UTC) LogoutAsync - response was failure: -9 We are not connected

[rlink - error] 2021/10/29 23:22:58.944 (UTC) WorldwideItemService failed to load offline profile info because signedInventory profileID is invalid or defaultProfileInfo is invalid

[rlink - error] 2021/10/29 23:22:58.944 (UTC) WorldwideAccountService failed to load offline profile info after logging out

[rlink - error] 2021/10/29 23:23:03.940 (UTC) NetworkManagerInternal waited 5002 ms for async jobs to complete without success

[rlink - error] 2021/10/29 23:23:03.969 (UTC) SockClose: socket 0/1036 failed to set linger (on,0); errno=10042 errstr='WSAENOPROTOOPT: The option is unknown or unsupported for the specified provider or socket (see SO_GROUP_PRIORITY limitations).'

[rlink - error] 2021/10/29 23:23:03.970 (UTC) user clean up called

Exiting with code 0

Can that be the cause of my game crashing?

Also I checked Events in Windows and no error was there.

I am playing through Xbox App (Game Pass) on Win11. But my friend has the same setup and don’t have any problems.

Techspecs:
AMD Ryzen 7 2700X
32GB Ram
Nvidia 1070Ti
Windows 11 Pro 21H2

Please help :pray: :pray:

Thank you

1 Like

Hello,

The same problem IS happening to me and a friend. Game is always crashing. We play through gamepass. Please help!

Hello,
I figured it out, at least for myself.

It is problem with the shared gamepass. I have an Account with gamepass in Microsoft Store, but playing on another account in Xbox App… So if anyone else, play some game, AoE crash, because it can’t resolve user or something… But is probably their bug, because no message is shown.
If I log out from Microsoft store and then play a game only with my xbox account it works perfectly and didn’t crash since.

Best Regatds

1 Like

hi, thanks for your response,

We also share gamepass, i´m gonna play a game without my friend and see if tha´ts work.

hello again,

Have you managed to play with your friend having this issue with the shared gamepass?

Thanks in advance! :slight_smile:

Hey Guys, I have the same problem, my game crashes in multiplayer games in random moments.

And I dont have a shared Gamepass.