Multiplayer will not load match

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: V.100.12.43871.0
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Trying to play any multiplayer game will load then the load screen goes into another load screen without the map and players in it (has British soldiers as a background) and stays stuck on that screen. forcing to end the process.

Initial research has implied that this may be from malwarebytes that both my friend an I use, however even going as far as to turn that off hasn’t resolved the issue.

This was happening before the latest patch too, was hoping it would have been resolved now.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. launch game
  2. click multiplayer
    3.Browse Games
    4.Click Host Game
    5.Set up game (tried multiple ways, ends in same result)
    6.Both players ready
  3. wait for load
    8.It loads then goes into other loading screen
    9.nothing happens forcing alt+tab/task manager/ end task

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Start the match like it would normally like in skirmish or non DE

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

I would have 1 but my friend decided to not be helpful and uninstalled the game, in essence britsh soldiers background with a new load bar that is stuck at 25% this happens right after the normal load bar is done where you can see players and map.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

  • N/A