Thanks everyone for your input and information here! We are always striving to do our best to find and ban any accounts that are cheating in Age IV and your help is vitally important with this.
First of all, I’d like to thank Magges for starting this thread and submitting the reports through Support. We did need to gather additional information to positively identify the reported player and the match in which cheating was observed. The video evidence provided through Support was very helpful for the team and, as stated, action was taken based on the information provided.
There have been more reports and evidence submitted resulting in additional actions against the reported account. Please note that we are unable to share further details regarding this since it could jeopardize the integrity of our moderation system.
The moderation team works hard to verify cheating reports and take action on accounts based on reports received in-game and through Support. If you notice an account cheating, please always report this in-game or through Support, even if it has been banned or reported before. We especially encourage you to include video evidence when contacting Support. Other helpful information is:
- Your Steam ID or Gamertag.
- Reported player’s Steam ID or Gamertag (if available).
- Date and time of incident.
- Screenshots of the behavior.
- Replay files (if available).
A notification will be sent out after the report is reviewed indicating whether action was taken or not based on the report. Per the Code of Conduct, “The type of enforcement action is based on the type, frequency, and nature of the violation.” The specific action also depends on any previous history of disciplinary action on the account.
If you receive a response that no action was taken, and you have evidence of cheating, or notice an account cheating again after action was taken, please don’t hesitate to reach out to Support. Sometimes, due to technical limitations such as being unable to locate the offending player’s account or other factors, we are unable to take action. When this happens, please update the Support ticket or create a new one with other additional details to help the moderation team investigate further. They can take another look at the report and review any additional information. Please also make sure you have also blocked the reported player in game to prevent any further negative interactions.