My Disappointing Experience with Support's Handling of Cheaters

I do not know why the devs are not taking any action properly even after repeated ask from the community. Cheating violates the code of conduct and ruins the game experience completely! Is it a budget thing like Microsoft does not have the budget (!) to stop cheating in their published game or what? Or, the leadership of the game devs does not care about the mass players? AOE4 is a great game but please do not destroy the game experience.

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