Need help! My account data is gone

The avatar of the account is all gone, including the avatar given by the precvious event.The main city level of all countries has become level 1, the deck has been restored to the default three sets, and the names of explorers and main cities have been restored to the default.Only the explorer skin of the previous activity remained.Is there any way to restore my account to its previous data?Thank!

Is there a current PUP you are using? Cause when I used the PUP it set everything back to default