GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: Latest, v100.19.18309.0
- GAME PLATFORM: Microsoft Store
- OPERATING SYSTEM: Windows 10
ISSUE EXPERIENCED
Pre-ordered ‘The Baltic Powers’ DLC via the Microsoft Store / Xbox App. The base game updated to the latest build, and the installation directory shows updated game archive files (Data.bar). Both the Xbox App and Microsoft Store mark the DLC as “Installed.”
However, the expansion content (Danes, Poles, new maps, and modes) does not show up in-game and remains locked on the civilization selection screen.
Troubleshooting attempted prior to reporting:
- Verified and repaired base game files via Xbox App.
- Checked file directories: main game directory holds the updated Data.bar file.
- Reset store cache via wsreset.exe, signed out and back into the Microsoft Store / Xbox App.
- Repaired and reset Xbox App and Gaming Services in Windows Settings.
- Confirmed Microsoft Store and Xbox App are logged into the same account.
This appears to be a backend license token issue where the Microsoft Store pre-order entitlement key failed to transition to the active post-launch license upon release.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
-
pre ordered the game? not sure
EXPECTED RESULT
the DLC would have loaded in like normal.
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.