New DLC Event Profile Picture Reward Error

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD: V.100.12.54545.0

  • **GAME PLATFORM: Steam

  • **OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


I bought new “Mexico Civilization” dlc from store and started new event called “Fiesta Mexicana”. After I finished “Michoacan” challange, I earn a new profile picture. However, after I finished “Zecatecas” challenge and earn new profile picture, the first reward became locked and I couldn’t use first profile picture from then.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. I earned first profile icon reward from the “Michoacan” challenge.
  2. I set that reward as my new profile icon.
  3. I earned second profile icon reward from the “Zecatecas” challenge.
  4. I set that reward as my new profile icon.
  5. First profile icon reward became locked.
  6. I couldn’t set first reward as my profile icon.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I should be able to set all of profile icon that I earned from the event.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

Update: I think the problem occurs because I used different PC, but still there is a synchronization problem for profile icons. Because I earned half of the event icons on one PC and the rest of the icons on another PC, so please fix this problem :slight_smile:

The problem is still continued by the way, isn’t there any solution to tis? I completed all the challenges, but two icons are still disabled…

Hi @Kerson07 !

Sorry for the delay. We are now tracking this issue