GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: = 100.15.30007.0
- GAME PLATFORM: = Microsoft Store
- OPERATING SYSTEM: = Windows 11
ISSUE EXPERIENCED
I purchased the AOE3: DE game in 2021. I purchased the 4 DLC’s (U.S., Mexico, Knights of Mediterranean, African Royals) in September and November of 2022. I was able to play these civs in the game until about a 3 weeks ago, when I purchased a new PC. I can still play the DLC civs on the old PC. I can download the game and install the DLC on the new PC with no error messages, from the Xbox app using the same login I used to purchase the content. When I launch the game the DLC civs are locked out. I tried all of the trouble shooting steps I could find in this forum. Resetting the Microsoft Store and Xbox apps did not work, the powershell solution didn’t work, uninstalling/reinstalling the game didn’t work, setting the 4 Xbox “Services” in Widnows to Active did not work, completely reinstalling Windows, and I may be forgetting a few other things that I tried. I spent more than two hours troubleshooting with Microsoft support, and while the person was genuinely helpful they weren’t able to resolve the issue either.
As I mentioned, I can still access the DLC on my old PC; it is only on my new PC, which is the only one that I care about, where I cannot access the DLC within the game. I have no other issues accessing content through the Xbox app for the other games that I own. I also reached out to AOE3 support previously via email and they suggested I request a refund from Microsoft, but that is not an option for me due to having purchased the DLC over a year ago.
I noticed that the civ “level” progress is different in the new PC (where I have played a few non-DLC skirmish games) than what I see when I play a skirmish game on the old PC. It’s almost like there are two different versions of my gamer tag that the game is recognizing. And lastly, even though I cannot select the DLC civs to play for as myself, when I select random AI opponents to play against in a skirmish, it will sometimes select one or more of the DLC civs!
I am happy to troubleshoot in more detail if there something else you think I should try.
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue:
- Login with my Xbox gamer ID on my new pc
- Launch the game
- Create a Skirmish match and attempt to use one of the DLC Civs
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
I would be able to use the DLC Civs in the aforementioned skirmish match.
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.
- N/A