One of my DLCs no longer runs

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: ###### (I don’t know what this means…)
  • OPERATING SYSTEM: Windows 10

:arrow_forward: One of my DLCs disappeared from my Library

I bought the USA DLC some months ago and I even played with that civilization quite a few times without any issue. However, yesterday when I logged in to play I noticed it was no longer in my library and it appears as ‘suggested to purchase’. I checked in my Steam library and it still appears as available in my library.

:arrow_forward: FREQUENCY OF ISSUE This issue was discovered yesterday and it has continued happening every time I enter ever since then.

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST! It has been a permanent issue since I discovered it.

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive! Please let me know how to re-enable the USA DLC in my Home City menu

Here’s the steps to reproduce the issue:

  1. Open the game
  2. Go to the ‘Home Cities’ tab
  3. Scroll to the USA civ

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I would expect to be able to play with the civilization, however it appears locked.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.
This does not apply since I can’t even start a game with the civilization in question