# Please help - Failled to load game

**URL:** <https://forums.ageofempires.com/t/please-help-failled-to-load-game/284022>\
**Category:** II - Report a Bug\
**Created:** [February 13, 2026, 6:51pm UTC](https://forums.ageofempires.com/t/please-help-failled-to-load-game/284022 "2026-02-13T18:51:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Punkmunster](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/punkmunster/32/202197_2.png) [@Punkmunster](https://forums.ageofempires.com/u/Punkmunster)\
**Post date:** [February 13, 2026, 6:51pm UTC](https://forums.ageofempires.com/t/please-help-failled-to-load-game/284022/1 "2026-02-13T18:51:58Z")

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> [@It's enought for me ! Failled to load game bug!](https://forums.ageofempires.com/t/its-enought-for-me-failled-to-load-game-bug/283992):
>
> It will never works. So please give me access to Steam version of the game. Or give me refund !!! As you can see in the picture. Cloud saves does not pass even 0%. Thanks. I need a refund.

> [@'Failled to load saved game'](https://forums.ageofempires.com/t/failled-to-load-saved-game/280894):
>
> Hi. i have tryed administrtor mode. Deleting saves files. Repairing installation. Reinstalling Graphic Pack. Reinstalling the game. I still have this message when loading a save game of ‘Babou campaign’. thanks.

Thanks

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**Author:** ![Darkness01101](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/darkness01101/32/214966_2.png) [@Darkness01101](https://forums.ageofempires.com/u/Darkness01101)\
**Post date:** [February 17, 2026, 8:21am UTC](https://forums.ageofempires.com/t/please-help-failled-to-load-game/284022/2 "2026-02-17T08:21:59Z")

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Try here, if you didn’t already:

[https://support.ageofempires.com/hc/en-us/categories/360002911132-Age-of-Empires-II-Definitive-Edition](https://support.ageofempires.com/hc/en-us/categories/360002911132-Age-of-Empires-II-Definitive-Edition)

Or here:

[https://support.ageofempires.com/hc/en-us/articles/360047854891-Additional-Support-Resources](https://support.ageofempires.com/hc/en-us/articles/360047854891-Additional-Support-Resources)

If you can’t fix it there and need more help, pathways on those pages should let you file a ticket, stsrt a chat, or similar. It used to