Please help me, respected producer or staff, here is a bug about continue game or load game file

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #: V.100.12.50830.0 (newest steam version as of writing. However, this bug has existed in my game in previous versions. )
  • OPERATING SYSTEM: Windows 10 (now, including Windows 11)

:arrow_forward: ISSUE EXPERIENCED



When I enter the game, there is a “continue” option in the game menu, which shows I can continue a game that I played a long time ago, however in fact I have deleted this save and now I don’t have any save file. When I click to continue, I can’t load into any scene at all.

Then, the system prompts me:

Scenario: ***. AGE3YSAV Failed to load. The scenario file could not be opened-it may not exist, or the game does nor have permission to open the file.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. save a game
  2. delete the save file
  3. exit the game
  4. over a period of time, enter the game
  5. this bug will appear

(The appearance of this bug maybe connect with Internet or steam cloud but I am not sure. And now, I think maybe it’s related to that I manually deleted this savegame file in the *:\Steam\userdata*****\remote folder.)

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I think if there is no bug, when I enter the game, the first option of game menu shoule be not “continue” . It should be NEW or NEW GAME or something similar.

(This bug has appeared for a long time, the first place in my game menu is always to continue the game, so I have forgotten what the game menu would look like without this bug.)

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

(I am new, so can only post one picture here, and I will put the remaining pictures in the reply area.)

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.
I don’t have any save files. This is exactly BUG I want to report, which is eventhough I have no save files, this game still remind me that I can CONTINUE a game.

It reminds me that I can CONTINUE a game, however when I click the CONTINUE, the situation described above will appear.

In fact, I don’t have any save files or anything which can be loaded.

Hi @Gtiantiger09 !

Thanks for taking time and reporting this. We are now tracking this issue! ≧(´▽`)≦

I am so happy that your team are tracking the issues I have reflected. Thank you for your reply! :smiley:

1 Like