Post game internet disconnect (force boot)

SergeantPoultry · September 28, 2021, 2:18pm

GAME INFORMATION

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GAME BUILD #: 100.12.43871.0
GAME PLATFORM: Steam
OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

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I will be in post game lobby and will be fiddling around with the graphs and all of a sudden I get a message pop up saying that I have been disconnected

FREQUENCY OF ISSUE

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Less than 25% of the time / matches I play (RARELY)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

Finish game
Go into post game stats graph
Jump between graph and stats (or something along those lines) and I will get disconnected. Those are the rough steps, I cant remember the exact things I have to click on to get disconnected.

EXPECTED RESULT

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I was not supposed to be disconnected at the end of the game

IMAGE

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GAME FILES (SAVE / RECORDING)

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Processing: MPAutoSave PlayerDisconnected 2021-09-28 21-57-31.age3Ysav…
I think this is the game in which it occurred. I’m sorry if it’s not, I have no idea how this save game recording system works and apologize in advance if its wrong. The game that I want is where I (sergeant poultry) am purple germans playing a 4v4.

IkoKnight8151 · September 29, 2021, 11:39am

Hi @SergeantPoultry!

Thank you for your report. We could not reproduce this on our side. Did it happen to you only once? Could you tell us which steps you followed if it happens again?

SergeantPoultry · October 1, 2021, 10:46am

Hi @IkoKnight8151,

Sorry for the late response. This issue has happened to me multiple times now. It seemingly just happens randomly and by the time it does occur it’s already too late to do anything. It happened just the other day, and this time it triggered just by going through each of the headers in the post game stats and then pausing on the graph. I’m sorry if that’s not specific enough. Regarding uploading a save game, I could not find the specific game for this issue. In the future, how do I do so because not all of the games I played showed up in the “load a game” area, only the ones where someone had disconnected.

IkoKnight8151 · October 1, 2021, 10:58am

Thanks @SergeantPoultry, we will check in our next games if this happen to us.

About the save game, maybe you can look in your files and order by “Date modified”. The last save game created that day should be the one that you are looking for.

Thanks!