# \[PS5\] Unable to Link PSN Account to Microsoft Account

**URL:** <https://forums.ageofempires.com/t/ps5-unable-to-link-psn-account-to-microsoft-account/286502>\
**Category:** IV - Ask for Help\
**Created:** [June 1, 2026, 5:07am UTC](https://forums.ageofempires.com/t/ps5-unable-to-link-psn-account-to-microsoft-account/286502 "2026-06-01T05:07:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MimiRfx](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mimirfx/32/209965_2.png) [@MimiRfx](https://forums.ageofempires.com/u/MimiRfx)\
**Post date:** [June 1, 2026, 5:07am UTC](https://forums.ageofempires.com/t/ps5-unable-to-link-psn-account-to-microsoft-account/286502/1 "2026-06-01T05:07:49Z")

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Hi,  
I’m experiencing a persistent issue on PS5 where I can no longer link my PSN account to my Microsoft account in Age of Empires IV.

When I try to link my account from the in‑game prompt, I get the following error on the PS5 screen:

**“The account link code has expired. Please try again.”**

However, on the Microsoft linking page, it says the connection was successful.  
So the two systems seem to be completely out of sync.

Because of this bug, I have been unable to play online multiplayer for several weeks already.

**Additional context:**  
The issue started immediately after my PlayStation Plus subscription renewed. Before that, everything worked fine.

**I’ve tried:**

- Reinstalling the game

- Re‑logging into both accounts

- Checking Microsoft account connections

Nothing has fixed the issue so far.

Support told me they forwarded the problem to the team, but there is no ETA and they won’t notify me when a fix is deployed.  
If anyone else on PS5 is experiencing the same issue, please comment so the dev team can see how many players are affected.

Thanks.

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**Author:** ![MimiRfx](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mimirfx/32/209965_2.png) [@MimiRfx](https://forums.ageofempires.com/u/MimiRfx)\
**Post date:** [June 23, 2026, 12:19am UTC](https://forums.ageofempires.com/t/ps5-unable-to-link-psn-account-to-microsoft-account/286502/2 "2026-06-23T00:19:36Z")

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**The problem is still ongoing.**

Here are screenshots of the PS5 and smartphone screens.

> **[aeo4 bug smartphone hosted at ImgBB](https://ibb.co/4nggZPyy)**
>
> Image aeo4 bug smartphone hosted on ImgBB

> **[aeo4 bug ps5 hosted at ImgBB](https://ibb.co/G4BTYV9L)**
>
> Image aeo4 bug ps5 hosted on ImgBB

The linking is successful on the Microsoft account, however the account linking is not working on Age of Empires IV.

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**Author:** ![MimiRfx](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mimirfx/32/209965_2.png) [@MimiRfx](https://forums.ageofempires.com/u/MimiRfx)\
**Post date:** [August 12, 2026, 5:48am UTC](https://forums.ageofempires.com/t/ps5-unable-to-link-psn-account-to-microsoft-account/286502/3 "2026-08-12T05:48:45Z")

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Apparently, this problem has existed since the game’s release on PS5.  
It is impossible to play online (crossplay).  
https://embed.reddit.com/r/AgeofMythology/comments/1o1l5d9/bug_on_signing_in_to_microsoft_account_from_ps5/?embed=true&ref_source=embed&ref=share

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<div class="post-metadata">

**Author:** ![MimiRfx](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/mimirfx/32/209965_2.png) [@MimiRfx](https://forums.ageofempires.com/u/MimiRfx)\
**Post date:** [September 1, 2026, 4:37am UTC](https://forums.ageofempires.com/t/ps5-unable-to-link-psn-account-to-microsoft-account/286502/4 "2026-09-01T04:37:21Z")

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That’s it, I give up. Three months later, it is still impossible to play online on PS5 due to this account-linking issue.

So, I’m uninstalling the game to free up 50 GB of storage space. I think that’s the best solution, rather than waiting for a fix that’s never going to come.

Bye 👋