Purchased and Installed DLCs Showing As Not Downloaded In-Game on New PC

Age of Empires II: DE II - Report a Bug
1

:play_button: GAME INFORMATION

  • GAME BUILD #: 169409
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 11

:play_button: ISSUE EXPERIENCED

I recently got a new PC and decided to purchase the new DLC for AOE II as it just released a few days ago. I already owned all of the other DLCs and the game through the Microsoft Store/Xbox App and have played them for many hours previously on an older gaming laptop. As I intend to use my new PC for gaming moving forward, I decided to download/install AOE II and all of its DLCs on there. (I also installed several other Age of Empires games, including Age of Mythology, and all of their DLCs as well.)

When loading AOE II, in-game, it shows all of the DLC packs as not being downloaded. I have gone into the game’s Manage option in the Xbox app and have confirmed that all the DLCs are selected. I have also uninstalled everything and reinstalled to no avail; I still receive this error/glitch in-game. The weird thing is, on my old laptop, the game functions normally with all DLCs showing up and working properly in-game, including the new, recently released one. I even uninstalled the game and all the DLCs on there and reinstalled them, and they all still work.

Also of note is that all the DLCs for all the other Age of Empire games are working properly on the new PC as well, so this issue is limited to just AOE II on my new PC. I know there was a similar or identical issue s few months back that was supposedly patched; there may be a possibility that a recent update is causing a similar problem.

:play_button: FREQUENCY OF ISSUE

  • 100% of the time (ALWAYS)

:play_button: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Download/Install AOE II and all DLCs on a New PC via the Xbox App/Microsoft Store

  2. Load Game

  3. Enter Main Menu or Campaign Menu

:play_button: EXPECTED RESULT

For the DLC packs to function properly in AOE II and appropriately appear as downloaded when they are so that purchased content can be played.

:play_button: IMAGE

AOE II DLC ERROR GLITCH SCREENSHOTS
AOE II DLC ERROR GLITCH SCREENSHOTS1920×1500 2.16 MB

2

Did you log in with the same user on Xbox App and MS Store on the new computer?

3

Thanks for the reply. Yes, there’s only one account signed in on the new computer, both on the Xbox App and MS Store. Really appreciate any assistance you can provide!

4

There might be something related to devices on your Microsoft Store account settings that is causing this issue :distorted_face: