Quick play crash while loading to game

:arrow_forward: GAME INFORMATION

  • BUILD #: 101.101.43210.0 5867313
  • PLATFORM: Steam
  • OS: Windows 10

:arrow_forward: ISSUE EXPERIENCED

When I queue up for a 2v2 game in quick play, and it finds a match, sometimes (way too often though) it fails to start for me. Usually only happens when I host the party. I also did a steam file integrity check and it said that there was nothing wrong with my files.

:arrow_forward: FREQUENCY OF ISSUE

  • 25% of the time / matches I play (SOMETIMES)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Queue up for a game with 1+ other person in quick play
  2. Select civ and wait for match to be found
  3. Press “I’m ready” when match is found

:arrow_forward: GAME FILES

No replay was generated.

:arrow_forward: IMAGE & ATTACHMENTS

Here is the error i got.

My friend somehow loaded into the game and sent me this screenshot, the game was frozen for him and it showed that I am the only player in the scoreboard.

Next time I opened the game right after this crash, I wasn’t automatically connected to multiplayer services.

2020.12.03-21.10.00.txt (35.5 KB)
I think this is the log related to the crash
2020.12.03-23.14.41.txt (9.6 KB)
This is the log of the instance where I opened the game after the crash, where I wasn’t connected to multiplayer services

Added dump file:

Dxdiag report:

Thanks for providing so much information! I’ve forwarded this along to our team. They’ve asked if you still have the AoE2DE_s.mdmp file from the crash.

If so, please send it into our Support team at the link below:

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Done, submitted the ticket.