Random crash

Game Version:

  • Build
    101.101.32911.0 4395365
  • Platform


Playing game randomly crashed with no warning

From Event Viewer:

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Age of Empires II DE because of this error.

Program: Age of Empires II DE

The error value is listed in the Additional Data section.
User Action

  1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
  2. If the file still cannot be accessed and
    • It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    • It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
  3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
  4. If the problem persists, restore the file from a backup copy.
  5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Faulting application name: AoE2DE_s.exe, version: 101.101.32911.0, time stamp: 0x5dcf24ff
Faulting module name: AoE2DE_s.exe, version: 101.101.32911.0, time stamp: 0x5dcf24ff
Exception code: 0xc0000096
Fault offset: 0x0000000000a24a91
Faulting process ID: 0xad0
Faulting application start time: 0x01d59d8991125c62
Faulting application path: D:\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: D:\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Report ID: 63bcfc67-87ca-44e3-9b4e-87ae425b60b4
Faulting package full name:
Faulting package-relative application ID:

Reproduction Steps:

  1. Play game

Have you tried following these steps?