GAME INFORMATION
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 101.102.18071.0 (#83607) 11179620
- GAME PLATFORM: Steam
- OPERATING SYSTEM: Windows 10 (AMD Ryzen 9 7900X 12-Core Processor, NVidia GeForce GTX 1060 6GB, 32GB DDR5 RAM)
ISSUE EXPERIENCED
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
Single player skirmish is ok, however, multiplayer ranked games will not start. I get stuck on the pre-game black loading screen where you first see your opponents name and the tick next to my name doesn’t ever appear.
I have reinstalled multiple times and have ‘verified file integrity’ etc. from Steam.
I have attached the log below –
Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2023-05-23T13:15:15.291Z
Build version: 101.102.18071.0 #(83607)
Build stream: phoenix_stream_release
Build config: Final Steam D3D11, built on MEL2-PWSBD-02, at 2023-05-08T21:05:04
DirectX is being logged
Initializing File System
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 25, revision 24834
Number of processors = 24
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=33554432 bytes, affinity=0xfff, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0xc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
Processor group 0, affinity 0x300
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0x300, group=0
Multi core processor #5, efficiency class 0, 1 groups
Processor group 0, affinity 0xc00
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0xc00, group=0
Multi core processor #6, efficiency class 0, 1 groups
Processor group 0, affinity 0x3000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0x3000, group=0
L3 unified cache: line size=64 bytes, size=33554432 bytes, affinity=0xfff000, group=0
Multi core processor #7, efficiency class 0, 1 groups
Processor group 0, affinity 0xc000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0xc000, group=0
Multi core processor #8, efficiency class 0, 1 groups
Processor group 0, affinity 0x30000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30000, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0x30000, group=0
Multi core processor #9, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0000, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0xc0000, group=0
Multi core processor #10, efficiency class 0, 1 groups
Processor group 0, affinity 0x300000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300000, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0x300000, group=0
Multi core processor #11, efficiency class 0, 1 groups
Processor group 0, affinity 0xc00000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00000, group=0
L2 unified cache: line size=64 bytes, size=1048576 bytes, affinity=0xc00000, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 24/24 active processors, affinity mask:0xffffff
Total physical memory is 32.000 GB
Maximum system memory: 31.736 GB currently available:20.603 GB
Page file size: 48.121 GB currently available:33.524 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 2560x1440, desktop size is 5140x1460
Graphics Adapter Name: NVIDIA GeForce GTX 1060 6GB
Adapter LUID: 00000000:00012f58
Vendor: 4318 device ID:7171 subsys ID:926487640 rev:161
Dedicated VRAM: 6052.00 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 16249.04 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 3.095067 milliseconds == 31017.10 MB/s
Benchmark fast write: 3.186533 milliseconds == 30126.79 MB/s
Benchmark slow write: 2.984333 milliseconds == 32167.99 MB/s
CPU rating: 42126.8, GPU rating: 6052.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce GTX 1060 6GB by: NVIDIA
Internal driver version: 31.0.15.1694
User driver version: 516.94
Driver date: 7-21-2022
Initializing Time System
Initializing ErrorReportingManager
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing DLC Manager
ci; PE:0, O:0, Q:0, I:1
ci; PE:1, O:0, Q:0, I:0
ci; PE:2, O:0, Q:0, I:1
ci; PE:3, O:0, Q:0, I:0
ci; PE:4, O:0, Q:0, I:0
ci; PE:5, O:0, Q:0, I:0
ci; ########## #### Q:0, I:0
ci; PE:7, O:0, Q:0, I:0
co; PE:0, O:1, Q:1, I:1
co; PE:1, O:0, Q:0, I:0
co; PE:2, O:1, Q:1, I:1
co; PE:3, O:0, Q:0, I:0
co; PE:4, O:0, Q:0, I:0
co; PE:5, O:0, Q:0, I:0
### ########## #### #### I:0
co; PE:7, O:0, Q:0, I:0
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
LocalizationManager::UpdateSelectedLanguageFromOptions
LocalizationManager::GetOSLanguage: userPrimary is en
LocalizationManager::GetOSLanguage: Located user primary.
LocalizationManager::GetOSLanguage: returning 2
LocalizationManager::UpdateSelectedLanguageFromOptions: Calling SetCurrentLanguage(2)
LocalizationManager::LocalizationManager end
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
Initializing ErrorReportingManager
This Steam account is online
Active Launch Options: none
Initializing Game
ci; PE:0, O:0, Q:0, I:1
ci; PE:1, O:0, Q:0, I:0
ci; PE:2, O:0, Q:0, I:1
ci; PE:3, O:0, Q:0, I:1
ci; PE:4, O:0, Q:0, I:1
ci; PE:5, O:0, Q:0, I:1
ci; ########## #### Q:0, I:1
ci; PE:7, O:0, Q:0, I:0
co; PE:0, O:1, Q:3, I:1
co; PE:1, O:1, Q:3, I:0
co; PE:2, O:1, Q:3, I:1
co; PE:3, O:1, Q:3, I:1
co; PE:4, O:1, Q:3, I:1
co; PE:5, O:1, Q:3, I:1
### ########## #### #### I:1
co; PE:7, O:0, Q:3, I:0
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 83607 data = 0 mod = 0 version = 56950784
Setup mod manager
Enabling mod #0 (2695_Improved Small Trees)
Enabling mod #0 ([FrostyFriends] Main Menu)
Enabling mod #0 ([UpsideDown] Main Menu)
Enabling mod #0 (Improved Tech Tree UI Mod)
Enabling mod #0 ([Guaymallen] - Useless Plants Remover)
Enabling mod #0 (Even Smaller Trees)
Enabling mod #0 (Age of Mandala - Krepost and Harbor Range Mod)
Enabling mod #0 (Age of Mandala - Castle Range Mod)
Enabling mod #0 (Age of Mandala - Town Center Range Mod)
Enabling mod #0 (Age of Mandala - Tower range mod)
Enabling mod #0 (No Embers)
SyncAI is being logged
SyncPlayer is being logged
SyncRandom is being logged
[rlink - error] 2023/05/23 13:15:20.083 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null
Enabling mod #0 (Donald Trump Taunt Pack)
Enabling mod #0 (Age of Mandala - Town Center Foundation Range Mod)
Enabling mod #0 (Age of Mandala - Tower Foundation Range Mod)
Enabling mod #0 (Age of Mandala - Castle Foundation Range Mod)
Enabling mod #0 ([Guaymallen] - No Tree Stumps)
Enabling mod #0 ([Age3DE] Town Center Decoration)
Enabling mod #0 ([Anniversary2020] Town Center Birthday Decoration)
Enabling mod #0 ([Jan2021] NYE Age UP SFX)
Enabling mod #0 ([Feb2021] Main Menu)
Enabling mod #0 (Interactive Build Order Guide)
Enabling mod #0 (No Intro)
Enabling mod #0 (Advanced Idle Pointer)
Enabling mod #0 (Idle Villager Pointer (UHD supported))
Enabling mod #0 (Age 1 DE Anniversary 2020 - Event UI content)
Enabling mod #0 ([Anne] Better Resource Panel and Idle Villager Icon)
Enabling mod #0 (Short Walls)
Enabling mod #0 (Small Trees)
Enabling mod #0 (Zetnus Improved Grid Mod)
Enabling mod #0 (Anne_HK - Identical Pine Trees with Grid Shadow)
Enabling mod #0 ([SpicyExpeditions] Main Menu)
Enabling mod #0 (Transparent UI - Centered Bigger Minimap - Raised Control Groups - Slightly Raised Score Panel)
Enabling mod #0 ([SpicyExpeditions] Main Menu)
Enabling mod #0 ([Anniversary2020] Research Complete Confetti FX)
Enabling mod #0 ([XboxCelebration] Main Menu)
Get token via xforge_workshop::InstalledMods, Result {1}
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:2560x1440, 1920x1440, 1920x1200, 1920x1080, 1768x992, 1680x1050, 1600x1200, 1600x1024, 1600x900, 1440x900, 1366x768, 1360x768, 1280x1440, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 2560 x 1440
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
framelimit = INFINITE
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
[rlink - error] 2023/05/23 13:15:30.439 (UTC) presence data missing
Setting up interface messages
Loading player profile
co; PE:0, O:1, Q:3, I:1
co; PE:1, O:1, Q:3, I:0
co; PE:2, O:1, Q:3, I:1
co; PE:3, O:1, Q:3, I:1
co; PE:4, O:1, Q:3, I:1
co; PE:5, O:1, Q:3, I:1
### ########## #### #### I:1
co; PE:7, O:0, Q:3, I:0
Setting up hotkeys
LocalizationManager::GetOSLanguage: userPrimary is en
LocalizationManager::GetOSLanguage: Located user primary.
LocalizationManager::GetOSLanguage: returning 2
LocalizationManager::UpdateSelectedLanguageFromOptions
LocalizationManager::GetOSLanguage: userPrimary is en
LocalizationManager::GetOSLanguage: Located user primary.
LocalizationManager::GetOSLanguage: returning 2
LocalizationManager::UpdateSelectedLanguageFromOptions: Calling SetCurrentLanguage(2)
LocalizationManager::LocalizationManager end
Player sign-in processing complete
Total Initialization Time: 15760 ms
Running Game
Total Texture Load Time: 0 ms
Closing video
[rlink - error] 2023/05/23 13:15:35.242 (UTC) XboxPlatform::SetPresence not successful: XboxLiveContext is null
[rlink - error] 2023/05/23 13:15:36.508 (UTC) presence data missing
Terminating Game normally - result code 0
Terminating UI Widget Manager
Terminating Network speed Data
Terminating Random Manager
Terminating Sync Logger
Terminating Screen Stack
Terminating Panel System
Terminating Update Manager
Terminating Player Profile Manager
Terminating Game Mode
Terminating Difficulty
Terminating FPS Control
Terminating Game Version Manager
Terminating Terrain
Terminating Font Manager
Terminating Localization Manager
Terminating Additional Options
Terminating UI System
Terminating Time System
Terminating Loggg System
Terminating Mod Manager
Terminating Tool Manager
Terminating Steam System
Terminating DLC Manager
Terminating Error Handler
Terminating File System
Terminating Scenario File Type
Terminating Random Map Group Manager
Terminating Random Map File Type
Terminating MP Savegame File Type
Terminating SP Savegame File Type
Terminating Campaign File Type
Terminating Civilization
Terminating Wwise Manager
Terminating Speech Synthesis
Terminating Achievement Manager
Terminating Command Line
Terminating Reflect
Flushing pending telemetry events
Terminating Telemetry Manager
Terminating Telemetry Manager
Terminating Registry Options
[rlink - error] 2023/05/23 13:16:35.544 (UTC) Socks::Free: Socket 0/2728 did not close properly before being freed.
[rlink - error] 2023/05/23 13:16:36.324 (UTC) CallContext::SetComplete - ExtendedError -9 for LogoutAsync. Exception ID .
[rlink - error] 2023/05/23 13:16:36.324 (UTC) LogoutAsync - response was failure: -9 We are not connected
[rlink - error] 2023/05/23 13:16:36.904 (UTC) Socks::Free: Socket 0/924 did not close properly before being freed.
Exiting with code 0
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 100% of the time / matches I play (ALWAYS)
REPRODUCTION STEPS
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Begin a ranked multiplayer game, wait for countdown timer and allow loading screen to appear.
EXPECTED RESULT
What was SUPPOSED to happen if the bug you encountered were not present?
The game would begin.
IMAGE
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
N/A
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.
*N/A
