Edit: Disabling old main menu mod appears to solve the issue, supposedly some issue with the maintenance countdown timer. See: https://twitter.com/TravisWestura/status/1432534765488443396?s=20
These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
- GAME BUILD #: 101.101.51737.0 7126076
- GAME PLATFORM: Steam
- OPERATING SYSTEM: Windows 10
DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
The game keeps crashing all the time (most often before even reaching main menu). It’s crashed over a dozen times only today. Sometimes it crashes only after going to options and then exiting options. It always crashes at least when exiting a menu like options.
I initially thought it was only occuring on my new 4k display but when successfully moving the game back to the 1080p monitor it crashed afterwards anyway.
No error message is received.
Attempted solutions so far (after which problem still persists):
- rebooting the PC
- verifying integrity of game files
- updating drivers
- updating OS
FREQUENCY OF ISSUE
How often does the issue occur? CHOSE ONE; DELETE THE REST!
- 100% of the time / matches I play (ALWAYS)
List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!
Here’s the steps to reproduce the issue (reliably reproduced over 7 times now):
- Get a 4k monitor (having now multiple displays along with old 1080p monitor)
- Try out AoE2DE on 4k monitor
- Witness it crash before it even reaches main menu (~57% of the time)
- If step 3 has been overcome, enter a menu like options
5a. Exit options
6a. Witness the game crash before it can return to main menu
5b. Change to windowed mode and then move the game back to the 1080p monitor where you change it to 1080p and full screen there
6b. Exit options
- Witness the game crashing anyway
What was SUPPOSED to happen if the bug you encountered were not present?
The game was supposed to keep running until I exited it (it was supposed to not crash).
ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
Crash reproduced and caught on video: AoE2DE crashing - YouTube
Game crashes regardless of whether the intro cinematic is skipped or not.
GAME FILES (SAVE / RECORDING)
Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.