# Server Error **URL:** \ **Category:** IV - Report a Bug\ **Created:** [January 20, 2023, 6:57pm UTC](https://forums.ageofempires.com/t/server-error/222947 "2023-01-20T18:57:01Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ChewyJuggler88](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/chewyjuggler88/32/104826_2.png) [@ChewyJuggler88](https://forums.ageofempires.com/u/ChewyJuggler88)\ **Post date:** [January 20, 2023, 6:57pm UTC](https://forums.ageofempires.com/t/server-error/222947/1 "2023-01-20T18:57:01Z")
Game build: 6.0.708.0, Public Access Preview through steam. I am recieving an error when attempting to search for a quick match game. When searching for a game, an error message pops up. I have attached a screenshot here. The title is “Server error” and the Error code is: C11T00R06X-01 506172740843. I have no ability to find any quick match games regardless of the number of players I queue for. ---
**Author:** ![SavageEmpire566](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/savageempire566/32/43010_2.png) [@SavageEmpire566](https://forums.ageofempires.com/u/SavageEmpire566)\ **Post date:** [January 20, 2023, 10:39pm UTC](https://forums.ageofempires.com/t/server-error/222947/2 "2023-01-20T22:39:49Z")
Sorry you’re seeing this @ChewyJuggler88! The best thing to do for now is to please [contact support](https://support.ageofempires.com/hc/en-us/requests/new?ticket_form_id=360001686692) with your [DxDiag and warnings.log file](https://support.ageofempires.com/hc/en-us/articles/4408793405460-How-to-find-information-for-troubleshooting-with-Support). Thanks! ---
**Author:** ![GooeyMantella99](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/gooeymantella99/32/29254_2.png) [@GooeyMantella99](https://forums.ageofempires.com/u/GooeyMantella99)\ **Post date:** [January 21, 2023, 1:52am UTC](https://forums.ageofempires.com/t/server-error/222947/3 "2023-01-21T01:52:57Z")
I’m experiencing the same issue, just fyi. Will upload Dx ---
**Author:** ![SuperZorg](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/s/5daacb/32.png) [@SuperZorg](https://forums.ageofempires.com/u/SuperZorg)\ **Post date:** [January 21, 2023, 5:18am UTC](https://forums.ageofempires.com/t/server-error/222947/4 "2023-01-21T05:18:05Z")
I’m also having the same problem with the exact same error. I had left game open with the PUP running and was away from the computer for about 6.5-7 hours. My computer went to sleep while the game was running. I tried restarting the computer and the quick match games still would not seach. I can now add that I have tried going back to the original game and then back to the PUP and the PUP still provides the same error, but I can search QM in the regular game. ---
**Author:** ![MisterImmersion](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/misterimmersion/32/30398_2.png) [@MisterImmersion](https://forums.ageofempires.com/u/MisterImmersion)\ **Post date:** [January 21, 2023, 3:01pm UTC](https://forums.ageofempires.com/t/server-error/222947/5 "2023-01-21T15:01:09Z")
I am having the same problem with the same error code! I have tried the following things, but none of them worked. I have tried to connect to different servers (original is West Europe), used a VPN to see if that would work, de-installed all of my mods, re-installed the whole game, checked my firewall and anti-virus software and I also verified all of the files again on steam. It is weird because I can actually start my own custom game without any problem. I can also start a skirmish in single player, the campaign works just fine. People can also join my group. If I go back to the “normal” version there is no problem at all. So basically the PUP match making seems to be the factor that is broken for me. If someone finds a solution I would love to know it! Been trying to figure this out myself for the last couple of days. ---
**Author:** ![MisterImmersion](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/misterimmersion/32/30398_2.png) [@MisterImmersion](https://forums.ageofempires.com/u/MisterImmersion)\ **Post date:** [January 21, 2023, 4:36pm UTC](https://forums.ageofempires.com/t/server-error/222947/6 "2023-01-21T16:36:08Z")
Alright I havent been able to try this myself yet, but in this reddit thread they say the bug was fixed after they created a custom map and played it with their friends. They explain that you could just start one and quit after loading the world. [https://www.reddit.com/r/aoe4/comments/10gv4tl/server\_error\_pup/](https://www.reddit.com/r/aoe4/comments/10gv4tl/server_error_pup/) Does that work for any of you too? ---
**Author:** ![SuperZorg](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/s/5daacb/32.png) [@SuperZorg](https://forums.ageofempires.com/u/SuperZorg)\ **Post date:** [January 21, 2023, 10:49pm UTC](https://forums.ageofempires.com/t/server-error/222947/7 "2023-01-21T22:49:49Z")
Loading a custom game and quitting didn’t work for me. I even tried adding AI, and surrendering instead of just quitting. All with no success ☹ ---
**Author:** ![MisterImmersion](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/misterimmersion/32/30398_2.png) [@MisterImmersion](https://forums.ageofempires.com/u/MisterImmersion)\ **Post date:** [January 21, 2023, 11:23pm UTC](https://forums.ageofempires.com/t/server-error/222947/8 "2023-01-21T23:23:08Z")
Okay I just tried it with a friend, and for now it seems to be working for me! So I created a group with a friend. Started my own custom lobby and started it with just us 2. Then I surrendered and after that I could join Quick Match again! Idk for how long though, but this is progress. Okay edit, it is broken again! I tried to replicate the fix but this time it didn’t work anymore sadly… ---
**Author:** ![SavageEmpire566](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/savageempire566/32/43010_2.png) [@SavageEmpire566](https://forums.ageofempires.com/u/SavageEmpire566)\ **Post date:** [January 23, 2023, 6:26pm UTC](https://forums.ageofempires.com/t/server-error/222947/9 "2023-01-23T18:26:26Z")
Hey, all! This is definitely one we’re looking into. Best thing to do is to please [contact support](https://support.ageofempires.com/hc/en-us/requests/new?ticket_form_id=360001686692) with your [warnings.log file](https://support.ageofempires.com/hc/en-us/articles/4408793405460-How-to-find-information-for-troubleshooting-with-Support). However, you can also try creating a custom game and selecting a different civ. Quit that match and then try Quick Match. ---
**Author:** ![SuperZorg](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/s/5daacb/32.png) [@SuperZorg](https://forums.ageofempires.com/u/SuperZorg)\ **Post date:** [January 24, 2023, 3:55am UTC](https://forums.ageofempires.com/t/server-error/222947/10 "2023-01-24T03:55:11Z")
Yes this did work for me thank you very much!. Good luck bug stomping. ---
**Author:** ![SuperZorg](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/s/5daacb/32.png) [@SuperZorg](https://forums.ageofempires.com/u/SuperZorg)\ **Post date:** [January 24, 2023, 5:48pm UTC](https://forums.ageofempires.com/t/server-error/222947/11 "2023-01-24T17:48:53Z")
Hello, I’m sure you have figured this out from the logs, but the problem seems to be linked to Malians and Ottomans. Happened the first time after a Malian game and just happened now after an Ottoman game. I tried the trick, but changed civ to malians and it didn’t work. Changed to french and the trick worked allowing me to search again.