๐Ÿ›  Server Maintenance - Wednesday, October 25 - I, II, III DE, and IV

WHAT: Server Maintenance (Multiplayer Servers)

WHEN: 2023-10-25T21:00:00Z

EST. DOWNTIME: 1-2 HOURS

GAMES & PLATFORMS:

  • Age of Empires: Definitive Edition (Steam / Microsoft Store )
  • Age of Empires II: Definitive Edition (Steam / Microsoft Store )
  • Age of Empires III: Definitive Edition (Steam / Microsoft Store )
  • Age of Empires IV (Steam / Microsoft Store )

OBJECTIVES:

*Routine server maintenance; no player-facing changes.

DETAILS:

This coming 2023-10-25T21:00:00Z , the platform team will be taking the multiplayer servers down for regular maintenance. Please note:

  • Online matchmaking will be disabled exactly one hour before the maintenance window to prevent disruption to newly-formed matches.
  • Any matches still in progress at the start of the maintenance window will be disrupted when the servers are taken offline.
  • DURING THE MAINTENANCE WINDOW, YOU WILL STILL BE ABLE TO LAUNCH THE GAME, BUT WILL NOT BE ABLE TO MATCHMAKE OR ACCESS ANY ONLINE FEATURES.

To prevent any interruptions, we recommend wrapping up any games at least 10 minutes before the maintenance window. The downtime is expected to last between 1 and 2 hours . You can watch this thread for any changes to the schedule as they arise, as well as the all-clear when the maintenance is complete.

Thank you for your patience!

1 Like

A forewarning to everyone that the multiplayer services will be unavailable for around 1-2 hour starting in 1 hour (2pm PT/ 21:00 UTC) as they undergo routine maintenance. Please check the schedule above and plan ahead to prevent the down-time from disrupting your matches!

Server maintenance is kicking off now! Apologies for the disruption. Updates will be posted in the thread linked above.

Man I was kicked out of a game because of this. Custom games were NOT disabled from being joined. No idea this maintenance was coming, nor did the 200+ people playing customs games.

In the future, you need to have a popup IN GAME explaining that maintenance is occurring at X, and you need to disable matchmaking and customs games ahead of time (I would say 2 hours as well, not 1 hour as custom games are typically longer)

99% of gamers arnt checking these web forums daily to hear about server maintenance.

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I have been trying to find time to play this game for 2 weeks now, FINALLY, I get off work at a decent time to play for an hour AND CANโ€™T EVEN OPEN THE GAME. I get there is maintenance, but I just wanted to play an offline game I havenโ€™t logged on in so long I guess I need to go online first. Iโ€™m only slightly extremely depressed :sweat_smile:

Hi there, and welcome to the community!

Try signing into Steam or MS Store again. During server maintenance, online multiplayer is affected, but offline single player is not. So you should still be able to play.

There has been a pop up when you load the game and its also been on the home page for days.

Server Maintenance COMPLETE! If you experience any NEW issues as a result of the maintenance, please post them to this thread. If you cannot connect, please reach out to our Support team so they can work with you to investigate! https://support.ageofempires.com

Enjoy your games!

3 Likes

I canโ€™t play in multiplayer โ€ฆ My friend and me wait but nothing happened โ€ฆ Multiplayer is again disable ?